Licensed Clinical Program Manager

Licensed Clinical Program Manager

Under the direction of the Senior Director of the Clinical and Wellness Division, the Licensed Clinical Program Manager will oversee Counseling and Mental Health Services. The Licensed Clinical Program Manager will promote Catholic Charities' mission and values and build effective relationships inside and outside the organization that inspire others to action.

Behavioral Health Programs Include:

• Supportive Therapeutic Options Program (STOP)
• School-Based Outpatient Program (SBOP)
• Older Adult and Adult Outpatient Program
• Nurturing Families-Child-Parent Psychotherapy (CPP)
• Pathway Forward- CBT-focused services for adults on probation
• Community Health Workers (CHW)
• Enhanced Care Management

Essential Duties and Responsibilities:

• Assume overall responsibility for day-to-day supervision of the mental health counseling services for adults and children to ensure quality service delivery.
• Conduct weekly individual/triad and group supervision of staff clinicians, graduate interns, and case managers, as required by the BBS (Board of Behavior Services) or another licensure board.
• Assess and direct continuous quality assurance/improvement to ensure quality and effectiveness of service delivery, including quality planning and strategies, compliance, and corrective-action management experiences.
• Review and approve case assessments and clinical & service notes, and collaborate on treatment planning with direct service staff, volunteers, interns, and trainees to determine the most appropriate interventions and treatment modalities.
• Oversee and ensure timely data entry so the Data Analyst can collect accurate statistics.
• Active communication and collaboration with the Senior Director of the Clinical and Wellness Division and other department managers to ensure effective inter-departmental workflow strategies.
• Review and monitor program staff's Commission on Accreditation of Rehabilitation Facilities (CARF) and other county training requirements.
• Recruit, train, supervise, and evaluate staff/interns/volunteers to ensure the success, sustainability, resourcefulness, and ongoing development of program services, support, healing methods, and evidence-based practices to increase clients' social and emotional well-being.
• Participate in annual staff performance evaluations and goal-setting, assess staff needs, and schedule training accordingly.
• Evaluate and enhance the referral, screening, and intake process between programs and optimize referral relationships with partner agencies.
• Provide strong leadership and people management that reflects Catholic Charities' values, including mutual respect, compassion, and integrity.
• Ensures that all program contract requirements are met and maintain regular contact with the county contract monitors.
• Attend all collaborative county/city and other program meetings.
• Review, approve, and sign care plans for Community Health Workers.
• May carry a small caseload and provide a minimum of 4 hours of billable services.
• Coordinate Services with the Adult/Child psychiatrist, team members, primary care and specialist physicians, legal representatives/guardians, County Department of Behavioral Health-(Mental Health and Drug and Alcohol) staff, and other community services/organizations to ensure client's access to services and the quality of service delivery system.
• Provide clinical support and approve care plans for Community Health Workers and Enhanced Care Management Programs.
• In collaboration with the Senior Director of Clinical Services, develop and implement new supportive programming.
• Participate in the Manager on Duty rotation.
• Other duties as assigned.

Administrative/Quality Assurance:

• Assist the Quality Assurance staff in program evaluation and upkeep of records and database functionality to support programs.
• Maintain, update, and establish documentation requirements in collaboration with the Data Systems Coordinator.
• Collect accurate program statistics and ensure timely submission of contract reports in partnership with the senior director of the clinical and wellness division.
• Consistently review and update training materials and division protocols aligned with strategic planning, program development, and evaluation.
• Stay abreast of developments and trends in child development and school readiness, case planning, and therapeutic interventions for trauma impacts on older adults and adults, children, and families.

Operational/Coordination:

• Coordinate effectively with the Senior Director of Clinical Services, communicate effectively with community partners, and respond to client concerns regarding service delivery.
• In partnership with the Senior Director of the Clinical and Wellness Division, develop and maintain effective working relationships with university internship programs, schools, community organizations, and other local agencies we partner with.
• Assist in monitoring the department's operating budgets in collaboration with the Senior Director of the Clinical and Wellness Division.
• Provide leadership as appropriate to contribute to the agency's operation and growth in collaboration with the division's Leadership team.
• Attend supervision, departmental, and agency staff meetings and participate in training as assigned.

Qualifications:

• California licensure as MFT, LCSW, LPCC, or Psychologist is required for at least two years.
• A minimum of two years of management and clinical supervision experience in a non-profit or social service setting, including experience with program development.

Required Knowledge, Skills, and Abilities:

• Strong understanding of trauma-focused interventions and trauma-informed practices.
• Bilingual desired, preferably in English and Spanish.
• Excellent written and verbal communication skills in English; strong analytical and problem-solving skills; demonstrated ability to foster consensus and teamwork; strong organizational skills (ability to prioritize, manage multiple projects, and meet deadlines).
• Demonstrated understanding of oppression and social injustice issues as they impact Catholic Charities' primary service area communities, commitment to cultural competence, and ability to manage and promote healthy interpersonal relationships in a multicultural workplace.
• Familiarity with community-based services in Santa Clara County preferred.

Work Environment/Physical Requirements:

• Ability to travel/drive within Santa Clara County; willing to go to clients or community agencies as necessary through own vehicle or public transport.
• Availability to work flexible hours, e.g., evening until 7:00 pm and Saturdays.

Other Qualifications:

• Criminal background check via Livescan fingerprint.
• Must have TB test performed and submit results.
• Automobile, valid driver's license and auto insurance per agency policy; or access to reliable transportation to meet with clients if necessary

Hours and Other Conditions:

• Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.
• This is a full-time, exempt position. Availability to work flexible hours may be needed based on client services (i.e. working evenings until 7:00 pm, and/or working weekends).

Mandated Reporter Status:

This position requires you to work with children, and your profession qualifies you as "mandated reporters" of child abuse or neglect, which is found in California Penal Code Section 11165.7. You are required to report suspected cases of abuse and neglect pursuant to California Penal Code Section 11166.5.

Catholic Charities of Santa Clara County