Administrative Assistant III

Community College of Philadelphia

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Position Summary

Under general supervision, the Administrative Assistant III will be required independent judgment, and decision-making skills for providing clerical support to the Transfer Credit and Placement Office. Primary responsibilities include reviewing post-secondary educational credentials for determining English and Math placement and transfer credit, and appropriately, identifying prerequisites and co-requisites to permit course enrollment. Applicant Testing: Microsoft Word

Essential Responsibilities

• Review and process domestic and foreign educational credentials for performing a course-by-course evaluation.
• Review and process domestic and foreign credentials for awarding English and math placement.
• Review and process educational credentials for prerequisites and corequisites to permit course enrollment.
• Review and process credentials for awarding credit based on various aspects of prior learning.
• Provide in-person service to students.
• Provide exceptional customer service in an amiable manner on a daily basis.
• Respond to inquiries via in-person, email, and phone regarding enrollment-related matters.
• Thorough understanding of FERPA regulations related to confidentiality of student records.
• Remain knowledgeable of program and course updates.
• Exercise equity, respect, and sensitivity for servicing a diverse academic environment.
• Maintain professionalism in attitude and conduct when servicing internal and external persons.
• Delivers quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
• Maintains sensitivity, understanding and respect for a diverse environment inclusive of students, faculty and staff.
• Other duties as assigned.

Required Qualifications

• High School diploma/GED is required.
• Minimum of five (5) years' or related experience required.
• Demonstrated ability to adapt to change required.
• Strong interpersonal and communication skills, both verbally and in writing required.
• Strong organizational and analytical skills, and attention to detail required.
• Ability to make appropriate and timely decisions in situations of varying circumstances required.
• Ability to multi-task and manage priorities in a fast-paced environment required.
• Demonstrated proficiency in Microsoft Word required.
• Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

Preferred Qualifications

• Associate's degree is preferred. Any and all degrees must be from a recognized institutional accreditor.
• Previous experience in enrollment services within higher education is preferred.
• Banner experience preferred.
• Knowledge of FERPA (Family Educational Rights and Privacy Act of 1974, as amended) preferred.

If you are required to submit references in your application, please provide your current supervisor and two previous supervisor's contact information.

Please note - CCP will not contact your references until a contingent offer has been made. You will have the opportunity to alert your references and current employer prior to the reference check process beginning.

Benefits

Thank you for your interest in opportunities at Community College of Philadelphia. Below is a summary of the comprehensive benefits package available to administrative employees.

Classified and Confidential Full-Time employees receive a competitive benefits package that includes:

• Medical, prescription, dental, and vision coverage at no cost (PPO buy-up plan available at a cost)

• College-paid life insurance and long-term disability

• 403(b) retirement plan with a 10% College contribution when you contribute 5%

• Generous paid time off, including:

  • Vacation time: prorated paid vacation in your first year, with accrual increasing based on length of service—from 10 days annually (6.25 hours/month) for 1–2 years, to 15 days (9.38 hours/month) for 3–4 years, and up to 20 days (12.5 hours/month) after 5 years

  • Personal time: 30 hours annually (4 days - prorated based on hire date)

  • Sick time: paid at 100% with appropriate documentation

  • Paid bereavement leave

  • Paid holidays

• Tuition remission (100%) for employees and eligible dependents

• Forgivable Loan Program

• Employee Assistance Program (EAP)

• Additional perks include winter break, spring break, and summer hours (4-day workweek)

For additional details, please visit our benefits page.