Healthcare Lead Qualification Specialist

Remote Referral Intake & Qualification Specialist

This is a remote position. We are seeking a highly organized and professional Remote Referral Intake & Qualification Specialist to support our Healthcare Referral Liaison in Collier County, Florida. This role is responsible for: Calling hospitals, rehab centers, and nursing facilities Identifying discharge planners and social workers Introducing our 24/7 care services Pre-qualifying potential referrals Scheduling appointments for our US-based Liaison This is NOT a hard sales role. This is relationship-building and qualification. Core Responsibilities: Outbound Outreach Call hospitals and rehab facilities daily Identify decision-makers (discharge planners, case managers) Introduce our services briefly and professionally Referral Qualification Ask structured questions: Is the patient discharging within 24–72 hours? Does the patient need home care? Is care needed 24/7, live-in, or part-time? Is the patient private pay or insurance-based? Appointment Setting Schedule in-person visits for the Healthcare Liaison Confirm time, location, and contact person Send confirmation email (template provided) CRM Management Document every call Track referrals Update pipeline daily Maintain clean data Daily KPIs (Important) 40–60 outbound calls per day 5–10 meaningful conversations 3–5 scheduled introductions weekly 100% CRM documentation Requirements Required Skills: Clear English speaking (neutral accent preferred) Professional phone etiquette Healthcare experience preferred but not required Comfortable calling US medical facilities Organized and detail-oriented Able to work US Eastern Time hours Benefits Base: $600–$900/month $25 per qualified appointment $50–$100 per admitted patient