Consumer Loan Specialist - Office

WEST consin Credit Union Job OpportunityAt WEST consin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We're more than just a credit union; we strive to make a real difference. Ready to make an impact? Let's grow together!What You'll Be Doing:Takes steps to enhance membership value by actively recommending appropriate products and services to members, based upon their financial needs and goalsEfficiently originate consumer loans on all platforms (in-person, phone, electronic) for new and existing members while delivering consistent, high-quality service and experienceUtilize strong interview techniques and communication skills to complete accurate applications in an efficient mannerReview and analyze credit reports, educate members on their credit report, including ways to improve credit ratings and financial wellnessCalculate appropriate DNR and DMV fees for collateral registration and communicate and obtain appropriate documentation for filing of registration feesApprove loans within lending authority, present loans outside of lending authority for consumer loan underwriter approvalUnderstand requirements and parameters for account maintenance including name and contact information changes and all consumer loan servicing functions and capabilitiesProblem solve and assist with member payment solutions including loan deferrals, lowering payments and/or refinance options and improving financial wellnessSet and monitor personal goals, production goals and work independently to ensure successful completion of personal goalsStay current and utilize knowledge of lending guidelines, policies and procedures to anticipate needs and advise members during complete consumer loan processIdentify and inform/educate member of loan details and/or documents needed during course of application and closing processDetermine and disclose loan term options, educate member on features and benefits of loan protection products, verify member understanding of all loan details, terms, and product featuresOpen new membership accounts and actively builds member relationships through member follow-up and onboarding; conduct maintenance on accounts, as neededProvides notary services and be bondableActively participates in proactive member outreach initiatives and community eventsOpens and closes office; and understands alarm security system and robbery proceduresWhat You'll Need to Be Successful:High School Diploma/equivalent2 years of customer service or teller consumer lending experience preferred, with a sales emphasisStrong communication and computer skillsWhy Choose WEST consin:Health, Dental, and Vision Insurance PlansAnnual Healthy Living Fund ContributionStudent Loan Repayment ProgramCompetitive SalaryImpressive 401(k) Contribution and Match PlanPaid Time Off Accrual11 Paid Holidays