Customer Success Manager I

About the Role

Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships and delivering results.

You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.

Responsibilities:

• Serve as the primary relationship owner for SMB employer customers (500–1,500 lives), partnering closely with customer benefit teams and key stakeholders.

• Manage renewals and partner with Account Executives to identify expansion opportunities, ensuring customers feel supported and delighted, and are retained year over year.

• Support customers’ utilization goals through value-driven, data-led business reviews (QBRs/ABRs).

• Monitor account health proactively to identify churn or operational risks through efficient reporting.

• Leverage AI and modern technology tools to scale workflows, optimize day-to-day execution, and guide peers on process improvements.

• Collaborate cross-functionally with product, clinical, data science, and legal teams to resolve issues and present a unified front.

• Master multiple Lyra product offerings to effectively champion new features and maximize customer adoption.

• Partner with marketing to deliver engaging communication campaigns and workshops for your customers.

• Proactively re-evaluate day-to-day priorities to maintain focus during departmental shifts or evolving workflows.

Experience:

• 5+ years of experience in customer success or a related field, ideally within HR, employee benefits, or healthcare.

• Experience managing employer accounts with headcounts within the 500–1,500 range (or similar mid-market complexity).

• Demonstrated ability to operate effectively in fast-paced environments and navigate ambiguity with autonomy.

• Strong commercial acumen with direct experience managing renewals and driving customer utilization metrics.

• Excellent verbal and written communication skills, with a track record of gaining trust quickly and using data storytelling to influence stakeholders.

• Ability to leverage AI and software tools to automate tasks, optimize workflows, and drive operational efficiency.

• Strong project management skills and the ability to collaborate successfully across cross-functional teams.

• A growth mindset and a passion for mental health and changing the healthcare landscape.

• Willingness to travel (10%).

$85,000 - $117,000 a year

As a full-time Customer Success Manager I, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $85,000-117,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. 

Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!

We can’t wait to meet you.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.