Front Desk Agent

Job Description

Job Description

Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a Stillwater's top-ranking hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role is vital in creating a welcoming atmosphere and enhancing the overall guest experience.

Duties For Front Desk / Houskeeper

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage the check-in and check-out processes efficiently, including handling reservations and payments.
• Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
• Handle phone calls with professionalism, demonstrating excellent phone etiquette.
• Assist with night audit duties as required, ensuring accurate financial reporting.
• Maintain an organized front desk area, keeping all materials up to date and accessible.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Address any guest complaints or concerns promptly and effectively to ensure a pleasant stay.
• Utilize hotel management software to manage bookings and guest information accurately.
• Three months of housekeeping or general cleaning work experience.
• Previous experience working with cleaning equipment, products and chemicals.
• Able to proficiently speak, read, understand, and write English.
• Prepare bed and bath linens
• Clean and organize guest rooms
• Replace amenities and promotional materials
• Remove trash and soiled linens and transport them to designated areas
• Maintain adequate cleaning supplies
• Use proper cleaning methods to ensure safety and prevent injury
• Keep supply cart fully stocked and organized
• Perform laundry duties including washing, folding, and pressing linens and towels
• Report maintenance issues or deficiencies to housekeeping or engineering management
• Maintain cleanliness of hallways, elevators, public areas, service corridors, and linen closets
• Ensure guest rooms and public spaces meet brand standards
• Follow hotel lost and found policies and procedures
• Demonstrate professionalism, friendliness, and a commitment to personalized guest service

Qualifications

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on hospitality and guest satisfaction.
• Familiarity with night audit procedures is a plus.
• Excellent phone etiquette and communication skills are essential.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Though not mandatory, multilingual or bilingual abilities are a plus when assisting diverse guests.
• A positive attitude, strong work ethic, and willingness to learn are crucial for success in this role.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Join us in delivering outstanding service at our hotel where every guest's experience matters!

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Stillwater, OK 74074 (Required)

Ability to Relocate:

• Stillwater, OK 74074: Relocate before starting work (Required)

Work Location: In person