Clinical Manager - Home Health Care

Croí Healthis is a mission-driven, non-profit organization providing home health, palliative, hospice, and wellness services across 27 communities, from Milton to Plymouth. Consistently earning five‑star CMS ratings, we lead with innovation, quality, and heart. Join us and make a difference every day—because here, caring is more than what we do, it’s who we are. We are seeking an experienced, talented, and compassionate Home Health Clinical Manager for a full‑time position. The Full‑Time Home Health Clinical Manager is responsible for the overall day‑to‑day operations of the Home Health Department, including oversight of clinical programs and staff. This role provides leadership, supervision, and support to an interdisciplinary team while ensuring the delivery of high‑quality patient care in accordance with the Agency’s mission, values, policies, and regulatory requirements. What will you do Supervise clinical programs and professional/clerical staff. Ensure the delivery of high‑quality, patient‑centered home health services in compliance with state, federal, and agency regulations. Communicate effectively and compassionately with patients, families, physicians, and community partners regarding care plans and services. Collaborate with Intake and Referral teams to ensure appropriate home health admissions and timely initiation of care. Maintain appropriate staffing levels; participate in hiring, onboarding, performance management, and termination processes. Ensure staff competency through orientation, education, coaching, and performance evaluations. Coordinate patient care conferences, case management activities, and interdisciplinary team meetings. Provide timely coaching, counseling, and recognition to staff members. Participate in home health marketing, community outreach, and referral development activities. Assist with budget development, approve care‑related expenditures, and implement cost‑effective practices while maintaining quality patient outcomes. Contribute to short‑ and long‑term departmental planning and strategic initiatives. Monitor patient satisfaction, conduct client visits as needed, and investigate and resolve patient or family concerns. Submit required departmental reports within established timeframes. Support clinical quality improvement initiatives, regulatory compliance, accreditation readiness, and survey preparation in collaboration with the Quality Improvement Department. Monitor key performance indicators, including patient outcomes, productivity, utilization, and quality measures. Education Current Massachusetts PT or OT license. Experience Experience working with electronic medical records required. Minimum of 2–3 years of PT or OT experience. Home Health experience required. Minimum of 1 year of supervisory experience, preferably leading a team of nurses and clinical staff. Benefits Medical, Dental and Vision Benefits Company paid Life Insurance and Long‑Term Disability Generous Paid Time Off Package 401(k) match program Tuition Reimbursement and Scholarship Program Mileage Reimbursement (in field positions only) Croí Health complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr