Laboratory Services Coordinator

Job Description

Seeking a hard-working & dedicated worker.

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Skills:

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• Adept at telecommunications and customer service
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• Basic knowledge of word processing & excel
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• Previous front desk office experience preferred
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• Ability to receive and relay important information
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• Excellent attention to details & organizational skills
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• Ability to keep detailed records
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• Other tasks as assigned
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Job Duties:

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• Answering incoming calls & responding effectively
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• Scheduling phlebotomists for blood draws
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• Working with the phlebotomists to ensure their duties are carried out as assigned
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• Assist with entering patient information into medical system
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• Faxing results to facilities: MD offices, home health agencies, rehab facilities, nursing homes, medical facilities, etc.
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• Assisting with blood drawing, covid testing, and others testing when needed
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• Prepping phlebotomy room with all proper supplies
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• Inventory management for the office
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Customer Service:

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• Answers phones and relays information to the appropriate laboratory tech, MD offices, etc.
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• Records patient/family complaints and communicates to the Administrator/Lab Supervisor
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• Direct visitors/walk-ins, collect patient insurance information & demographics, and assist them with needs
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• Ability to work well with field staff, route patients for draws in their assigned coverage areas, refill of supplies, and take care of any concerns regarding patient reports or needs for phlebotomists to carry out their job duties
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Requirements:

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Must have the minimum education of associate’s degree (Medical Assistant Certificate or Phlebotomist Certification is a plus)

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Personal/Professional:

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• Exhibits critical thinking abilities to analyze and optimize work performance
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• Sets professional goals
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• Company will encourage professional development
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• Work with co-workers to resolve any conflicts and always maintain a professional demeanor
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• Upholds a strong work ethic and adheres to organizational policies and procedures
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• Maintains patient and employee confidentiality
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• Requires minimal supervision and is a self-starter
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• Training & orientation will be given
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• Must have a willingness to learn fast
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• Ability to respond to emails and text messages promptly & efficiently
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• Must have the ability to time Management & attention to details
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Job Type: Full-time

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Experience:

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• Laboratory: 2 years (Required)
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• Customer Service: 2 years (Preferred)
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• Office Management: 1 year (Preferred)
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Job Type: Full-time

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Salary: From $18.00 - $24.00 per hour

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Benefits: Some offered. No health insurance.

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Schedule:

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• 8-hour shift
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• Monday to Friday 9:00 AM to 5:00 PM
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Work Location: Darien, IL 60561

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