Department Support Coordinator, SGPA, Primary Care, Full-Time, Brunswick

Full-Time Department Support Coordinator Southeast Georgia Health System is seeking a Full-Time Department Support Coordinator to join our Southeast Georgia Physician Associates (SGPA) Primary Care team in Brunswick, GA. In this role, you will be responsible for the oversight of daily practice operations and provision of administrative support. You will also perform a variety of clerical duties as assigned and maintains good inventory control of supplies. Key Responsibilities Effectively communicates and exhibits positive interpersonal skills with a variety of people of different skill sets not limited to current department, and including physicians, team members, and patients. Capable of performing all duties expected of the Medical Office Assistant. Performs the necessary duties of Revenue Cycle to ensure billing is sent timely, including verification of charges and coding working with the Business Office as needed. Monitors Time and Attendance, approves planned time off, and manages unscheduled leaves including arranging coverage. Handles customer service opportunities including patient complaints/concerns and service recovery. Demonstrates leadership skills to provide direct supervision to the team members in the practice. Assigns tasks appropriately. Communicates information to team members including conducting regularly scheduled department meetings. Is responsible for detecting, observing and reporting compliance variances to Manager, Physician Practices or upward through the chain of command, the Compliance Office, or Hospital Hotline. Work in conjunction with the Manager, Physician Practices to complete annual performance evaluations including review with team member. Has a good knowledge of office processes and Health System policies and be able to constructively coach staff and address performance issues when needed. Ensures changes (insurances, processes, policies, etc.) are communicated timely and accurately to staff and aids in ensuring optimal efficiency is maintained throughout the practice, alerting Manager of concerns. Follows established procedures to maintain confidentiality of all patient and practice related information. Collaborates with other Health System departments when necessary (e.g. Information Systems, Facilities, Safety and Security, Medical Records.) and other SGPA locations, assisting in requests when needed. Promotes an environment of teamwork. Minimum Qualifications Education High school graduate or equivalent. Experience 1 to 3 years clerical experience in a medical practice or medical billing office required. Demonstrated knowledge of medical professional practice supervision preferred. Knowledge, Skills, & Abilities Knowledge of healthcare office operations, revenue cycle functions, medical billing practices, compliance requirements, patient confidentiality regulations, and health system policies and procedures. Skilled in staff supervision, customer service, conflict resolution, scheduling, performance management, communication, and medical practice operations. Ability to lead a healthcare team, manage multiple priorities, maintain confidentiality, resolve patient concerns, ensure operational efficiency, monitor compliance, and collaborate effectively with physicians, staff, and organizational departments. Why Join Southeast Georgia Health System? Mission-driven organization committed to safe, high-quality, and accessible care Outstanding work-life balance in a coastal community with mild winters and natural beauty Strong culture of collaboration, professionalism, and respect Meaningful opportunities for career growth and advancement without a large-city commute Membership in Coastal Community Health, a regional partnership with Baptist Health focused on advancing care quality and value Competitive compensation and a comprehensive benefits package, including: Competitive Pay + Shift Differentials Sign-on Bonuses may be available for full-time roles Generous Paid Time Off (PTO) Tuition reimbursement Wellness programs Equal Opportunity Employer Southeast Georgia Health System is an Equal Opportunity Employer and complies with all federal employment laws. Applicants may review their rights in the Know Your Rights notice from the Department of Labor.