SENIOR CUSTOMER SERVICE ASSOCIATE

Senior Customer Service Associate

Deptford Store - Deptford, NJ 08096

Overview

Salary Range $18.00 - $18.00 Hourly Travel Percentage None

Description

Specific duties include:

• Following all Goodwill policies and safety procedures. Must possess professional etiquette.
• Role modeling, training, and mentoring other Customer Service Associates and Customer Service Associate Trainees on successfully engaging customers and learning technical skills needed to meet revenue and company goals.
• Communicating clear priorities and productivity goals to Customer Service Associates and Customer Service Associate Trainees and maintaining accountability for both team and individual goals.
• Providing store management team with productivity updates and proactively identifying performance issues.
• Successfully processing register transactions, handling money, counting down a drawer, and asking every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
• Serving as a keyholder for the store, and must be proficient in completing opening and closing procedures documented in the opening and closing checklist. Also ensures that registers are properly opened and closed, doors are opened and locked, and alarms are set correctly.
• Engaging customers successfully using the following steps:
• Greet every customer 5 feet from you.
• Focus on your customer.
• Maintain a clean, neat, and organized store.
• Walk, Talk, and Show.
• Thank your customer for supporting our free job training and education initiatives.
• Listen and respond appropriately to all customer concerns.
• Engage customers at the register.
• Effectively manage your register line.
• Use good phone etiquette and answer within 3 rings.
• Provide short, clear, timely announcements.
• Performing work as Barcoder, Processor, and Donation-Utility Associate when needed.
• Must stock and maintain sales floor with newly processed merchandise.
• Maintaining a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
• Maintaining sales floor by recovering sales floor and dressing rooms.
• Establishing or identifying prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
• Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.
• Maintaining a clean, organized sales floor by recovering standards through colorization and/or sizing of merchandise and organization of wares and furniture.
• Maintaining interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
• Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Benefits Overview

Benefit eligibility is tied to whether you are a full-time employee or part-time employee.

Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Qualifications

Job qualifications include:

• Must complete Goodwill Role Model Workers program and demonstrate the following skills: positive attitude, conflict resolution, self-presentation, team-building, budgeting, and time management.
• Proficiency in customer service, barcoding, production, and donation-utility duties required.
• Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
• Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
• Reliability The trait of being dependable and trustworthy.
• Enthusiastic Ability to bring energy to the performance of a task.
• Accuracy Ability to perform work accurately and thoroughly.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.