Information Technology Support Specialist

Information Technology Support SpecialistWe are seeking an experienced and skilled Information Technology Support Specialist to join our team. In this role, you will be responsible for assisting with day-to-day operations and providing efficient technical support services under the guidance of the Information Technology Manager. Responsibilities include:Providing support and assistance to computer system users, addressing their technical needsTracking all instances of support using IT ticketing and tracking softwareCollaborating with the IT Manager to identify security threats, violations, and potential updates or changes in processesOverseeing the organization's data and internal information, including maintaining, backing up, and securing databasesDetermining when to update virus protection systems, and facilitating or performing needed updatesRequirements:Associate's degree with related coursework preferred; high school diploma or equivalent requiredValid driver's licenseMinimum of 5 years of experience in Information Technology, with industry certificationsExcellent verbal and written communication skillsProficient in the latest IT systems and management technologiesAbility to multitask, problem-solve, and organize tasks effectivelyStrong interpersonal skills and a thorough understanding of IT and its practical applicationsPhysical ability to sit for extended periods, lift up to 15 lbs, and travel as neededMental ability to communicate effectively in English, both verbally and in writingAvailability to work extended hours or longer workweeks as neededPreferred Qualifications:Bachelor's degree in Computer Science10 years of experience in Information Technology, with industry certificationsBenefits:Competitive salaryComprehensive benefits packageOpportunities for professional growth and developmentDynamic and supportive work environmentIf you're a skilled IT professional looking to grow your career in a collaborative and innovative environment, we'd love to hear from you. Cornerstone