Senior Print Technician

Senior Print Technician

The Management Services Division is seeking a Senior Print Technician. This position is to support the operation of the reprographics center by completing incoming print requests, guiding the assistant print technician and providing customer service to inquiring customers. This role will be operational in the reprographics center, which is one of the 3 sections in the Office Services Unit. Are looking for a position of service that can expose you to a wide range of networking and skill growth? Well, look no further! The reprographics center of the Office Services Unit is seeking to hire a responsible and dedicated candidate for the Senior Print Technician position. If you are interested, please feel free to apply for this position and we'll contact you about your potential for possibly joining our team here at Maryland National Capital Park and Planning Commission.

Examples of Important Duties

• Processes a high volume of print production requests daily with a strong focus on timeliness, efficiency and quality.
• Edit and convert costumers' files for print production uploaded from orders in Park & Printing Solutions
• Coordinate and assist customers on large print projects by providing detail information about the reprographic center's binding and print capabilities for production
• Provide tours of the reprographic center to all walk ins and schedule visits upon request
• Perform training and guidance on the operations of the reprographic center to the print technician assistant
• Work with courier staff to ensure customers receive their print orders
• Proficiently operates production and mail equipment, including, but not limited to, high-volume multi-function printers, finishing and binding equipment.
• Performs first-level troubleshooting and maintenance on production and printing equipment.
• Assist with troubleshooting and maintenance on reprographic systems and equipment.
• Package and log print request for Courier delivery.
• Organizes print job orders and occasionally prepares copier for reproduction; adjusts and operates advanced, high-volume copiers to perform functions such as reductions, two-sided copying and collating by sets and stacks; operates a variety of minor bindery equipment such as collators, staplers, drills, folders, and performs routine maintenance of equipment such as cleaning, changing filters, refilling ink developer and toner, adding user agents, and clearing paper jams.
• Maintains confidentiality of data including legally-protected personal information, proprietary and pre-decisional information not subject to public information disclosure, sensitive programmatic data, and other sensitive data.
• Assists team leaders and managers with monitoring and maintaining inventory and procurement for printing and distribution supplies.
• Performs routine and timely data entry of print production expenses for accounting and billing purposes.
• Maintains monthly reports describing malfunctions or recurring issues with printing &distribution equipment and provides report to team leaders and managers.
• Initiates service requests for all Department copier/printer pool.
• Collects and submits monthly meter readings to team leaders and managers.
• Occasionally provides Central Desk coverage and Courier Service (As needed).
• Opens and closes Printing & Distribution center as needed.
• Assists members with placing orders in Park & Printing Solutions and recommends appropriate duplication method.
• Maintains print request database within Park & Printing Solutions and keeps customers abreast on the progress and request status of their job.
• Provides exceptional customer service and maintain security guidelines outlined in the Reprographic Manual

Minimum Qualifications

Required: High school graduation or GED; and One (1) year of experience in printing work; an equivalent combination of education and experience.

Preferred: Good knowledge of (1) duplicating set-ups; (2) Commission activities*; (3) Commission organization*; (4) Commission policies and procedures*; (5) office priorities.

Knowledge, Skills and Abilities: Expert skill in operation of (1) duplicating equipment; (2) photocopiers; (3) printers; (4) collation devices. Proficiency with Microsoft Word, Excel, PowerPoint and Outlook and with Adobe Acrobat.

Supplemental Information

May be subject to medical, drug and alcohol testing. Work hours

• The work hours for this position are 9 a.m. to 5 p.m.

Working Conditions/Environment

• Works in duplicating and print shop with various inks and printing equipment.
• Moderate pressure to meet deadlines or handle multiple tasks.
• Ability to lift 50 pounds.
• Ability to stand for long periods of time.
• Ability to work overtime as needed and with short notice.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or View phone number on click.appcast.io (Maryland Relay 7-1-1)

M-NCPPC will make all efforts to reasonably accommodate you.