Patient Care Advocate

Aletheia Integrative Medical | Lincoln, NE Aletheia Integrative Medical is hiring a Patient Care Advocate — a patient-facing enrollment role focused on helping prospective patients understand their options and decide what’s right for them. At Aletheia Integrative Medical , we practice medicine the way it should be — root-cause focused, relationship-driven, and whole-person . We serve patients who choose a cash-pay model because they want depth, transparency, and real results. Most people who reach out to us have been through the conventional system without finding answers. The Patient Care Advocate is often the first real conversation they have with us — and it sets the tone for everything that follows. What You’ll Do Respond to new leads and inquiries by phone, text, and email Run discovery conversations to understand what a prospective patient is dealing with and what they need Walk people through Aletheia’s programs and help them identify the right fit — DPC, IMI, therapies, or a combination Convert qualified leads into enrolled patients Own the patient journey from first contact through enrollment and early follow-through Follow up consistently with leads who aren’t ready yet Coordinate handoffs with providers and the operations team Track activity and pipeline in our CRM (GoHighLevel) Who This Role Is For This is a good fit if you: Build trust quickly and people open up to you Can have real conversations about health without being clinical or high-pressure Are organized — leads don’t fall through the cracks on your watch Genuinely believe in what Aletheia does and can speak to it honestly Are comfortable talking about cost and helping someone understand the value of investing in their health This Probably Isn’t for You If… This isn’t a transactional sales role with scripts and quotas. The conversations are real, sometimes long, and involve people making actual decisions about their health and money. If that sounds exhausting rather than interesting, this isn’t the right fit. You also need to be comfortable with a cash-pay model. Patients are paying out of pocket and that comes up often. If you’re not confident talking through cost and value, this will be a hard seat to sit in. Qualifications Required: Strong communication skills — verbal and written Organized and self-directed; you manage your own follow-up Comfortable with technology — CRM, phone, email, scheduling tools Genuine interest in integrative and functional medicine Preferred: Experience in a patient-facing, sales, or enrollment role Familiarity with GoHighLevel or similar CRM Background in healthcare, wellness, or a related field Healthcare sales experience is not required. The right mindset and communication skills matter more. If you’re drawn to this kind of work and believe in what we do, apply. Schedule & Location Schedule: Full-time, Monday–Friday, standard office hours. Location: In-person, Lincoln, NE 68516. Must be able to commute or relocate before start date. Pay based on experience Complimentary Near Infrared Light Therapy and Hyperbaric Oxygen sessions Complimentary Direct Primary Care membership through our practice At-cost medical care Employee discounts on supplements and services Apply today and let’s explore whether this is the right fit — for you and for our patients. Apply Send your resume and a brief note about why this role interests you to View email address on click.appcast.io . #J-18808-Ljbffr Aletheia Integrative