LICENSING DEPARTMENT REPRESENTATIVE

REGISTRAR OF CONTRACTORS

Mission The mission of the Registrar of Contractors is to protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors. Visit our website at:

LICENSING DEPARTMENT REPRESENTATIVE

Job Location 1700 W. Washington Street, Ste 105, Phoenix, AZ 85007 Schedule: Monday - Friday, 8:00 - 5:00 This position will work in-office during initial training. As training progresses, remote work may be available starting at 1 day a week and expanding to 3 days per week. Upon successfully completing all required training, a remote schedule may be available up to 4 days a week based on business needs. Posting Details Salary: $22.60 Closing Date: Sunday August 30, 2026 Job Summary The Registrar of Contractors (ROC) Licensing Department oversees 62,000 active construction licenses for the State of Arizona. This fast-paced unit processes new license applications and related license maintenance requests. Along with processing licensing documents, the department also provides assistance to licensed contractors and members of the public in person, over the phone, and by email. The Licensing Department Representative is a critical position within the Licensing Department. Using applicable laws and statutes, the position evaluates and makes determinations on construction license applications that are submitted to the agency. This position is part of a licensing team and reports to a Licensing Department Supervisor. Job Duties Process new license applications Maintain consistent communication with applicants Update existing licensing records Assist customers over the phone Assist customers in-person at the Phoenix office. Knowledge, Skills & Abilities (KSAs) Proficient computer skills Strong problem solving skills Positive outlook and friendly disposition Effective organizational skills for tracking items and follow-ups Uses mistakes as an opportunity to learn Ability to adapt to process/procedure changes Excellent work ethic Capacity to manage a high volume work load Selective Preference(s) N/A Pre-Employment Requirements The selected candidate will receive a criminal history check. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits Sick leave Vacation leave and 10 paid holidays per year Health, dental, and vision insurance Retirement plan (ASRS) Life insurance Long-term disability insurance Short-term disability insurance Deferred compensation plans Tuition-reimbursement Retirement This position will participate in the Arizona State Retirement System (ASRS). Contact Us If you have any questions about the position, please contact the Registrar of Contractors at View phone number on click.appcast.io and ask for Human Resources. #J-18808-Ljbffr Arizona State Government