System Support Engineer

Job Title: System Support Engineer

Location: Hybrid On-site 2 days/week in Okemos or Farmington Hills, MI

Hours: Monday-Friday 9 am - 5 pm, on-call rotational support every 4-6 weeks

Duration : 6-month contract-to-hire

Primary Responsibilities :

• Administer middleware software solutions, enterprise email and instant messaging solutions, web application solutions, enterprise directory services, and other ancillary applications.
• Apply patching and regular updates to supported application systems.
• Support enterprise storage and backup platforms/systems.
• Serve as the primary administrator and level 1 and 2 approver for all Application Support Services change management functions, including back-end application support, configuration tuning and optimization, and scripting.
• Analyze deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring to assist with recommendations, incident response, and problem resolution.
• Act as the first responder to all incidents involving supported applications.
• Assist with the collection and analysis of performance monitoring for supported applications.
• Create, update, and maintain department work instructions.
• Perform technical Proof of Concepts (POCs) for new tools and services.
• Participate in department projects.
• Research technical issues and provide recommendations for resolution and process improvements.

Minimum Requirements :

• Working knowledge of enterprise backup and storage.
• Ability to analyze and resolve complex problems using independent judgment while communicating effectively with internal and external customers.
• Ability to provide on-call support 24/7.
• Occasional travel to enterprise sites may be required.
• Rubrik and/or Avamar experience a plus.

Required Skills : • Working knowledge of enterprise backup and storage. • Ability to analyze and resolve complex problems using independent judgment while communicating effectively with internal and external customers. • Ability to provide on-call support 24/7. • Rubrik and/or Avamar experience or similar

Basic Qualification :

Additional Skills :


Background Check : Yes


Drug Screen : Yes


Notes :
Selling points for candidate :
Project Verification Info :"The information provided below is for Apex Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Apex Systems Vendor Management. Client Letter: Will Provide"
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship :Yes
Interview times set : :No
Type of project :
Master Job Title :
Branch Code :