Vice President of Service

Norlee Group is the owner and operator of several highly regarded and successful electrical contracting companies including AEC Electrical Contractors, LLC in Jacksonville, Florida, Adkins Electric in Jacksonville, Florida, Colwill Enterprises, Inc., in Orlando/Tampa, Florida, Millennium Electric, Inc. in Orlando, Florida, Regency Electric, Inc., in Jacksonville, Florida, as well as Tietjen Technologies, Inc. in Jacksonville, Florida. We provide best-in-class electrical and communication solutions across our core markets. We do this through the expertise of our teams, holding the highest standards in job safety and employee education.

Position Summary

This is an executive management role responsible for maximizing revenue opportunities, organizational growth, and profitability by developing, directing, implementing, and profitably executing the business plan through key sales and marketing campaigns, and proposing strategic business direction including add-on acquisitions. The executive is accountable for financial performance, as measured by the approved annual division budget and organizational Key Performance Indicators (KPIs). By developing an annual operational business plan and budget an individual in this role will establish measurable standards of performance while building superior teams to secure and execute work to ensure planned results. An executive in this role will be a hands-on individual who works closely with all team members to accomplish pre-determined goals through the teams.

This position provides direct oversight to Service Center Managers, Account Managers, and Service Teams in conjunction with a partnership with the home office teams including Accounting, Human Resources, Operations, Safety and Information Technology.

Position Mandate

An executive in this role is responsible for the financial success of the Electrical Service business unit. This will be accomplished by driving profitable annual double-digit revenue growth and improving bottom line profits. A leader in this role creates and cultivates a culture of innovation and continuous improvement to ensure future profitability and growth.

Key Accountabilities/Measurables

The success of this role can be gauged by the following metrics:

• Establishing and ensuring the successful execution of the annual business plan
• Corporate attainment of revenue and profitability goals and objectives – delivers the budget.
• Profitable and on-time execution of work secured and performed.
• Manages and meets deadlines driven by multiple priorities.
• Promotes and delivers a safe work environment.

Supervisory Responsibilities

An individual in this role is responsible for the direct management and oversight of theService Center Managers, Account Managers, and Service Teams.

Health & Safety Responsibilities

An individual in this role is responsible for ensuring that staff who report directly or indirectly to the role work within the established policies, procedures, and guidelines of the organization.

The individual ensures that job specific hazards are identified and reviewed with staff and fulfills the Health & Safety requirements for Managers and Supervisors as detailed in the organizations’ Health & Safety program.

Essential Duties and Responsibilities

In this role, an individual provides leadership to the organization to drive the achievement of the agreed-upon and approved business plan and KPIs by performing the following, where other applicable duties or responsibilities may be assigned from time to time:

• Leads the Business by identifying, pursuing, and securing key business development and growthopportunities while establishing organizational metrics for continuous improvement to drive ongoing corporate success and attaining annual fiscal goals.
• Identifies, pursues, and secures new clients and service opportunities through relationship-building, referrals, and networking ensuring profitable project opportunities in niche, emerging and key market segments and drives the effective, productive, and profitable execution of the projects through service
• Leads the Leaders by providing direction and guidance to the Service Center managers, and service management of their teams through the development and implementation of short and long-term strategies.
• Plans, staffs, and oversees all assigned work unit activities through subordinate managers ensuring efficient and cohesive operational units.
• Leads Processes by guiding and coaching the Service Center managers, and service management of their teams in the development, design, operation and improvement of standardized systems and protocols across the business unit to drive successful strategic execution and extraordinary financial results.
• Coordinates, develops, and implements corporate policies, procedures, and the applicable organization structure within the framework of established corporate policy.
• Leads the Teams by training, coaching, and educating the Service Center Managers and Service teams in comprehending and understanding the technical aspects of the business:
• Research and remain abreast of upcoming and potential industry advances and changes including processes, systems, specialized tools and equipment.

QUALIFICATIONS: To successfully perform and execute the requirements of this role, theindividual must hold or exhibit the following qualifications:

Education and/or Experience

A minimum of a University Degree in Business Administration, or 10+ years in an executive operational management role, with extensive service and construction management knowledge primarily in electrical or mechanical, or the equivalent of education and experience.

Language Skills

An individual in this role must be able to create written reports, develop policies and procedures, and provide both verbal and written reports and business correspondence to management and subordinate staff in English. Ability to read and interpret complex business journals. Frequent telephone and face to face interaction with clients, contractors, and subcontractors, requiring balancing relationship building while driving the organization’s budgets and objectives.

Mathematical Skills

Ability to read, interpret, understand, and report on periodic business financial statements including Balance Sheets, and Income (P&L) statements. Proven skills to deal with and compute fractions, percentages, costs, gross margins, and gross profit, while dealing with WIP, time and material estimates and fluctuating labor rates.

Certificates, Licenses and Registration

Demonstrated ability to read and interpret construction master format series drawings.

Software Skills

In-depth knowledge of the MS-Office Suite (Outlook, Word, Excel, Project) Service Management software and Accubid.

Physical Demands

On an occasional basis an individual in this position must be able to walk across uneven ground on a construction site. The individual is frequently required to sit at a desk and use a computer to enter or retrieve data and to answer or make telephone calls.

The environments include a range combination of office, shop, and field work exposure with varying degrees of hazards potentially present. The office environment is typically quiet with noPPE required to the site location where protective footwear, headwear, ear protection and eye protection are necessary.

Norlee Company,are equal opportunity employers. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer, including disabled and veterans.