Dishwasher/Steward

Steward Position at Radisson Blu Mall of America

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The role of the Steward is to maintain the cleanliness and sanitization of all food and beverage outlets, kitchen, dinnerware, and food and beverage equipment. Manages setup and takedown of select kitchen and outlet areas.

Unique. Stylish. Entirely Radisson Blu. Upper upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

Hourly Wage: $19.13

Benefits we provide:

• Employee discounts on thousands of hotels
• Enjoy a complimentary meal in the associate cafeteria during your shift
• Free Parking
• Paid Sick Time (MN Earned Sick and Safe Time)

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• Employer paid HSA contribution
• 401(k) Retirement Plan

90 Days:

• Paid Vacation Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

Key Responsibilities

Maintaining the cleanliness of the food and beverage operations:

• Sweeping and mopping the entire kitchen, dish areas, restaurant line, and Banquet Pantry areas, and walk-in coolers
• Washing and clearing counters, shelves, and queens
• Washing dish area and kitchen mats
• Assisting the cafeteria attendant and cooks with set-up and breakdown and cleanliness of cafeteria
• Monitoring trash and recycling levels in all areas, removing when needed
• Washing pots and pans and returning them to their proper place after cleaning
• Scrubbing kettles, skillets, and all floor drains
• Following all safety and security procedures

Maintaining supply of clean china, glassware, silver, etc. for all hotel outlets:

• Cleaning china, silverware, and glassware by operating dish machine or by hand as needed
• Placing bus pans in cook's line; cleans dirty dishes as needed
• Keeping cook line well stocked with china/hot plates and sauté pans
• Keeping glassware organized at all times, storing dishware in the proper location
• Polishing all silver when needed
• Emptying all dirty dishware in the employee cafeteria, washing and returning to the proper location
• Assisting in the breakdown of banquet functions; washing dishes from functions

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

• Minimum one year management experience in full service stewarding operations
• 3 years experience in hotel food and beverage
• High school diploma required, bachelor's degree in hospitality preferred
• Excellent oral and written communication skills
• Collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to resolve conflicts guests, supervisor and employee
• Ability to multitask and work well under pressure
• Basic computer skills in MS Office, reservation systems, and point of sales systems

Physical Demands

• Long hours are sometimes required, ability to work flexible schedule
• Ability to stand for long periods of time, frequent bending, occasionally stoop or crawl
• Ability to lift 50 pounds on a regular basis and push or pull up to 150 pounds
• Good manual dexterity for the use of common office equipment

Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.