Virtual Auto Supplement Estimator

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

We are seeking an experienced Virtual Auto Supplement Estimator to support material damage claims through accurate estimate writing, supplement creation, and repair negotiations. This role is fully remote and requires a highly skilled estimator who can independently evaluate damages, write and revise estimates, negotiate repair costs, and assist with total loss and repairability decisions. The ideal candidate will have hands-on experience preparing estimates, writing supplements, and negotiating directly with repair facilities, rather than solely reviewing estimates prepared by others.

This role will be primarily supporting claims in the Western region. The ideal candidate will preferably reside in Pacific, Mountain, or Central time zone.

Key Responsibilities:

• Create, review, and finalize comprehensive auto damage estimates for first- and third-party claims.
• Independently prepare and write supplements based on repair findings and additional damage discovery.
• Compile accurate repair estimates using industry-standard estimating platforms, primarily CCC ONE.
• Negotiate repair costs and supplements directly with body shops and repair facilities.
• Assess repairability, damage consistency, and estimate accuracy.
• Support repair-versus-total-loss evaluations through estimate and valuation analysis.
• Ensure estimates align with company guidelines, policy coverage, and applicable claims handling practices.
• Maintain clear documentation of estimate decisions, negotiations, and claim activities.
• Partner with claims professionals, repair facilities, and customers to facilitate timely claim resolution.
• Manage workload independently within a fully remote environment while meeting productivity and quality expectations.

Preferred Qualifications

• Auto damage estimating experience.
• Direct body shop negotiation experience.
• Experience writing and managing supplements.
• Experience compiling and creating estimates from the ground up, not solely auditing or reviewing estimates.
• Strong working knowledge of vehicle repair processes, repair procedures, and damage analysis.
• Previous experience using CCC ONE estimating software.
• Strong written and verbal negotiation skills.
• Ability to work independently in a fully remote environment.
• Advanced-level estimator experience comparable to an Estimator III environment.
• Prior experience handling higher-complexity supplement and repair negotiations.
• Total loss and valuation exposure.
• Prior insurance carrier or collision repair estimating experience.

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Skills

Auto Body Shop Management, Automotive Repair, Business Acumen, Business Management, CCC ONE, Critical Thinking, Damage Analysis, Documentations, Financial Analysis, Material Damage Claims, Negotiation, Quality Management, Repair Estimating

Compensation

Compensation offered for this role is 28.03 - 42.99 per hour and is based on experience and qualifications.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at .

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.