Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Health Stipend
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With 20 years of experience as a State Farm agent and a previous career at Microsoft, I bring a unique perspective that blends business expertise with a genuine passion for helping people. Our office is known for its friendly, laid-back, and growth-oriented culture where we work hard, play hard, and never forget to have fun along the way. Insurance is serious business, but we believe the best results come from an environment filled with teamwork, laughter, and even the occasional happy hour to celebrate a job well done.

Our team of five is close-knit and supportive, always collaborating to deliver the best possible experience for our clients. We offer valuable perks including paid time off, reimbursement for health insurance costs, contributions to cash value life policies after two years, and paid holidays.

We’re looking for an ambitious, people-oriented professional who is organized, able to juggle multiple priorities, and unafraid of hard work. If you’re ready to grow your career in a fun, high-performing environment where your contributions truly matter, this could be the perfect place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Malinda Zampera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Mandarin preferred.