Head Home Care Coordinator

Job Description

Job Description

About Us

We are a licensed home health care agency dedicated to providing compassionate, high-quality care that allows clients to remain safe and comfortable in their homes. Our team is committed to professionalism, reliability, and exceptional service for both our clients and caregivers.

Position Summary

We are seeking an organized, proactive, and compassionate Care Coordinator to join our growing team. This key role is responsible for coordinating client services, staffing cases with qualified caregivers, maintaining clear communication with clients and families, and supporting the recruitment and onboarding of caregiving staff.

The ideal candidate thrives in a fast-paced environment, communicates effectively, and has experience in home care coordination or healthcare staffing.

Key Responsibilities

Client Communication & Care Coordination

• Serve as the primary point of contact for clients and their families

• Conduct intake calls and assist with service setup

• Coordinate care schedules based on client needs and service plans

• Maintain regular follow-up to ensure client satisfaction

• Address concerns and resolve scheduling or service issues promptly

Staffing & Scheduling

• Match caregivers to clients based on skills, availability, and compatibility

• Manage and update caregiver schedules daily

• Ensure all shifts are covered and proactively address call-outs

• Maintain accurate scheduling records and documentation

Caregiver Recruitment & Hiring

• Assist with recruiting, interviewing, and onboarding caregivers

• Verify credentials, certifications, and required documentation

• Ensure compliance with state licensing and agency policies

• Support caregiver engagement and retention efforts

Administrative Duties

• Maintain accurate client and employee files

• Ensure documentation meets regulatory standards

• Collaborate with management to improve processes and client services

Qualifications

• Experience in home health care, healthcare staffing, or care coordination preferred

• Knowledge of licensed home care agency operations and compliance requirements

• Strong organizational and multitasking skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Proficiency with scheduling software and Microsoft Office

• Problem-solving mindset with strong attention to detail

Preferred Skills

• Experience working in a Licensed Home Care Services Agency (LHCSA)

• Understanding of caregiver credentialing requirements

• Ability to handle high-volume scheduling in a fast-paced environment

What We Offer

• Competitive salary (based on experience)

• Supportive and team-oriented work environment

• Opportunities for growth and advancement

• Meaningful work that impacts lives every day