Client Success Manager

Job Description

Top performers in this role earn $90,000–$110,000+ annually through a combination of salary and performance compensation.

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About Gravitate Digital

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Gravitate Digital helps local service businesses generate more customers through paid advertising, content creation, and lead generation systems.

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We're growing quickly and are looking for a Client Success Manager who can help us deliver an exceptional client experience while driving retention, account growth, and long-term client success.

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This role is ideal for someone who enjoys working directly with business owners, solving problems, building relationships, and taking ownership of outcomes.

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If you're highly organized, proactive, and motivated by performance, we'd love to speak with you.

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What You'll Do

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As a Client Success Manager, you will serve as the primary point of contact for a portfolio of clients and be responsible for ensuring they receive an outstanding experience.

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Your responsibilities will include:

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• Leading client onboarding calls
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• Building strong relationships with business owners
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• Running bi-weekly client strategy and performance calls
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• Managing day-to-day client communication
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• Coordinating with internal creative and operations teams
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• Reviewing videos and creative assets before delivery
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• Ensuring campaigns, content, and deliverables stay on track
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• Identifying and resolving client concerns proactively
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• Maintaining CRM records and client notes
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• Following internal systems and SOPs
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• Identifying opportunities for account expansion and growth
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Who We're Looking For

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The ideal candidate is:

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• Exceptionally organized
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• Strong in written and verbal communication
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• Professional and client-facing
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• Proactive and resourceful
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• Detail-oriented
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• Comfortable managing multiple priorities simultaneously
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• Able to solve problems independently
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• Motivated by performance and accountability
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You do not need agency experience to succeed in this role, but you must be coachable, dependable, and eager to learn.

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Preferred Qualifications

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Experience in one or more of the following is a plus:

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• Customer Success
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• Account Management
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• Client Services
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• Project Management
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• Marketing Agencies
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• Digital Marketing
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• Meta Advertising
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• GoHighLevel
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• CRM Management
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Compensation & Growth

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Compensation includes:

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• $65,000 annual base salary
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• Monthly performance compensation
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• Expansion commissions
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• Client referral bonuses
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• Additional incentives tied to client growth and retention
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• Uncapped earning potential
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• Expected first-year earnings for strong performers are between $90,000 and $110,000+, with additional upside available based on performance.
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As Gravitate continues to grow, there will be opportunities for increased responsibility and leadership for top performers.

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Why Join Gravitate?

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• Fully remote position
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• Competitive compensation structure
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• Performance-based upside
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• High level of autonomy and responsibility
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• Work directly with leadership
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• Opportunity to work with ambitious business owners across the country
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We're looking for people who take pride in their work, communicate exceptionally well, and genuinely care about helping clients succeed.