Cemetery Sales and Services Representative

Cemetery Sales & Services Representative

Only the first 100 applications will be accepted. Are you a compassionate, people-focused professional who enjoys making a meaningful impact? As a Cemetery Sales & Services Representative, you'll help individuals and families make important pre-planning and memorial decisions with care, empathy, and professionalism. More than a sales role, this is an opportunity to provide comfort, build trusted relationships, and make a difference while enjoying a rewarding career with unlimited earning potential. Under direction of the Cemetery Manager, performs sales, organizes services, maintains records, and assists with operations of the Hillside Memorial Cemetery.

Examples Of Duties

• Serves as a liaison to funeral directors and the public in the arrangement of cemetery services, including product sales presentations, coordinating burial services, and coordinating memorial installations and inscription requests;
• Presents product options to client families at a level to achieve a minimum pre-set sales target;
• Makes recommendations to increase sales and cemetery profitability;
• Assists families with the selection of appropriate and desired merchandise and/or services;
• Maintains complete knowledge of all products and services available to client families and explains the differences and benefits of each;
• Executes and finalizes all financial arrangements for purchases of merchandise, services, and property selected by the client; secures payment in accordance with City policy;
• Ensures all required paperwork is completed timely and accurately;
• Maintains knowledge of applicable City policies and procedures and ensures they are carried out at all times;
• Collects money, issues receipts, updates, and maintains all cemetery records;
• Locates gravesite boundaries, oversees the burial process, and coordinates the installation of markers;
• Answers a variety of inquiries made by phone or in person, including resolution of difficult and/or sensitive complaints or issues;
• Attends cemetery services as needed to ensure high levels of customer service;
• Prepares forms and provides suggestions to improve procedures and operations;
• Plans, organizes, and participates in cemetery special events as assigned;
• Assists with presentations as needed; and
• Performs other related duties as assigned.

Qualifications

Education: High School diploma or equivalent and some college level coursework. An Associate's Degree or equivalent is highly desirable.

Experience: Three years of increasingly responsible experience focusing on sales and including customer service, marketing and business operations, preferably in a cemetery setting.

Licenses: Possession and maintenance of a valid California Driver's License.

Special Requirements: Essential functions and duties require the following physical abilities and work environment:

• Ability to work in a standard office environment, travel to different sites and locations;
• Ability to sit, stand, walk on uneven ground, kneel, reach, crouch, stoop, squat, twist, and climb;
• Exposure to heat, noise, and outdoors; and
• May frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.