Network / System Engineer

Application Governance & Service Management Engineer - Onsite

Genesis10 is currently seeking an Application Governance & Service Management Engineer - Onsite position with a Global Financial Institution located in Charlotte, NC or Jacksonville, FL. This is a 12+ month contract opportunity.

This role focuses on Application Infrastructure Technology (AIT) management, ensuring that registered applications maintain compliance with internal policies and standards. The position involves reviewing and documenting current workflows, managing risk for day-to-day operations, and identifying opportunities for process improvement and automation.

Responsibilities:

• Document current and future state process maps to standardize and maintain end-to-end application management workflows and procedures
• Evaluate existing workflow processes to ensure clarity, completeness, and scalability across application governance and identify gaps
• Define and clearly document roles, responsibilities, and ownership across application management activities
• Explore automation opportunities for workflows
• Partner with Application Managers, engineering teams, and service management stakeholders to drive process adoption
• Extract, consolidate, and analyze data from multiple systems to extract trending for workflows
• Process data to provide actionable insights and support decision-making
• Collaborate with data analysts to align reporting, dashboards, and risk analysis outputs
• Support audit activities by ensuring processes are properly documented and governance standards are met
• Act as a key influencer to drive alignment and adoption of process improvements across teams

Requirements:

• 7+ years of experience in process documentation, technical writing, or business process analysis
• Experience with Application / AIT Governance
• Experience with Agile tools such as Jira
• Strong analytical skills and expertise in tools (Excel, Power Query, Tableau and similar tools) for data extraction, manipulation, and analysis
• Strong documentation skills using visual mapping methods and document repositories, such as Visio, Powerpoint, Sharepoint, Confluence
• Strong experience creating clear, structured process documentation and workflow diagrams
• Ability to manage and work with data across multiple systems and spreadsheet-driven processes
• Ability to influence and collaborate with cross-functional stakeholders
• Strong organizational skills and attention to detail in complex operational environments
• Ability to drive clarity and structure in ambiguous or evolving processes

Desired skills:

• Experience with Application governance and lifecycle management - policies, standards, processes, and systems
• Good understanding of Risk frameworks
• Familiarity with patch management and remediation workflows
• Experience supporting audits or working within risk/compliance frameworks
• Background working in technology, infrastructure, or engineering organizations
• Experience partnering with data analytics teams or working with dashboards and reporting tools
• Experience operating in environments undergoing transformation or process optimization efforts

Pay range: $60.24 - $68.24 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!