Desktop Support Technician

Mid-Level Desktop Support TechnicianLeidos is seeking a Mid-Level Desktop Support Technician to support a government site at Fallon, NV; as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.The work location for this position will be at a government site and will require the ability to:Must be able to lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders.Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time.Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer).Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required.Must be available to work an 8 hour shift between 6 AM and 6 PM and able to work from different sites within the Fallon group.What You'll Get to Do:Assist junior technicians in resolving complex issues.Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).Serve as backup to the Site Operations Lead.You'll Bring These Qualifications:Must be a US Citizen and possess a DoD Secret Clearance.HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience.Valid DoD 8570 IAT Level II: Security+ or higher Certification.Must demonstrated expertise in IT Enterprise Operations.Excellent customer service skills.Excellent oral and written communication skills.These Qualifications Would be Nice to Have:Organized and detail-oriented.Strong leadership skills.Self-motivated/ self-directing.Strong collaboration, prioritization, and adaptability skills required. Relationship building.Ability to manage and prioritize own work, and that of their team.Independent decision making.Analytical thinking; thinking out of the box.Ability to effectively communicate with all organizational levels (SME to Senior Management).Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.).Pay Range: $26.00 - $30.00/hourly rate.