Property Field Adjuster

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Quality Property Reinspector Senior , within defined guidelines and framework, ensures a quality property repair estimate and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Property Claims community and Third-Party vendors. Drives USAA's financial strength by measuring and reporting estimate accuracy for Property Claims and Third-Party vendors.

This is a field based role that is open to any current field employees or can work out of any of the following offices: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Dallas, TX, Tampa, FL, or Chesapeake, VA.

What you’ll do:

• Measures property estimate accuracy through conducting thorough, timely re-inspections/audits of property and property repair estimates, and reports on payment accuracy and compliance by method of inspection (PDRP, Independents and Third-Party vendors).
• Reports reinspection/audit findings on payment accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors) for corporate score cards.
• Leads and/or participates in ad-hoc audits and/or market audits in partnership with Claims StakeholdersProvides objective, proactive, and actionable feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.
• Creates awareness and identifies innovative ways to further drive understanding of Property adjusting procedures and best practices to the Insurance Operations and Claims Stakeholders.
• Serves as a Property Adjusting SME through post audit calibration meetings, ride-a-longs with other Property employees inspecting property, training materials, Property Director teleconferences and Property Champion teleconferences.
• Applies expert knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, USAA property estimate/repair process and procedures.
• Mentors team members and serves as a resource to enhance quality knowledge and auditing competencies/tool usage and assists with workload distribution/oversight of large-scale, special and/or ad-hoc audits.
• Serves as a liaison between the re-inspection team and Auto Staff & MOI Team for CAT events, new processes, best practices, sharing of trends and opportunities for our 3rd Party suppliers.
• Acts as team subject matter expert on Quality Auto reporting through gathering data and drafting monthly reports and audit summaries and conducts monthly reviews of reinspector work product and report results to Quality leadership.
• During a catastrophe, or post event, performs property reinspections for a minimum of 28 consecutive days during/post catastrophe.
• During a catastrophe/event, requires working time requirement of 7 consecutive days, 7:00AM-7:00PM, member time.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you’ll have:

• High School Diploma or General Equivalency Diploma.
• 4 years relevant property field adjusting experience, with at least 2 years property reinspection experience.

• Demonstrated knowledge of auto claims contracts and interpretation of case law.
• Experience writing estimates in Xactimate and XactAnalysis.
• Knowledge and experience of property claims contracts.
• Knowledge of property construction and structural repair techniques.
• Working knowledge of Microsoft Office applications (Outlook, Word, Excel).

What sets you apart:

• 4+ recent years writing Dwelling estimates in Xactimate and XactAnalysis
• Experience with Xactimate Quality Review software (XAQR)
• Prior leadership experience

Physical Demand Requirements:

• Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
• Ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
• Ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.
• Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation range: $93,770-$168,790.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.