Telecommunication Officer [Dispatcher]

Position Title Telecommunication Officer [Dispatcher] Department Freeport Police Department Rate Class Hourly Reports To Telecommunication Supervisor Shift 12‑hour shift Education & Training High school diploma or GED required. Minimum age 18. Valid driver's license with good driving record. Must complete Basic Telecommunication Course within 6 months of employment. Job Summary The Telecommunication Officer position is skilled emergency service work that involves receiving emergency 911 and non‑emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other Telecommunication Officers and may assist in training, teaching and basic operational equipment management. The position requires rotating shift assignments and overtime to maintain a fully operational 24‑hour facility. Essential Skills & Qualifications Problem solving Observational skills Teamwork Proficiency in writing Basic mathematics Computer proficiency Self‑management Maturity Level‑headedness Honesty Intelligence Cooperation Courtesy Dependability #J-18808-Ljbffr City of Freeport Texas