Customer Service Associate

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future. Who Are We? The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career. This role, within the HR Connect Service Center, serves as a first point of contact for HR inquiries focusing on delivering accurate, high-quality service to employees and managers. Responsible for providing Human Resources related support and guidance in the areas of self-service navigation, payroll, time tracking, benefits, compensation, policies and procedures and performance management. Works closely with Centers of Excellence (COEs) and HR leaders to help design, develop and implement scalable processes and solutions that ensure an excellent customer experience. What Will You Do? In order to grow and build a successful career with The Toro Company, you will be responsible for: First point of contact to help resolve employee and manager inquiries from across The Toro Company in a professional and confidential manner. Receives inquiries through HR cases, the HR Connect phone-line and in person. Accurately documents and manages all interactions utilizing a case management system while adhering to our established Service Level Agreements (SLA) and focusing on key performance indicators. Understands and applies concepts of HR policies and practices and plays a critical role in coaching employees and managers through employee self-service transactions in our HCM system (Workday). Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials. Acts as a Subject Matter Expert and works closely with COEs to resolve complex and escalated inquiries. Responsible for handling sensitive company and personal information with a high degree of confidentiality. Provide production time keeping support for specific location(s) and provide training support to assist with resolution of pay and time related issues. Focus on Continuous Improvement and a drive for consistency by recommending changes to procedures and resource documents. Supports processes managed by the HR Service Center (Tuition Reimbursements, Service Awards, etc.) Provide Workday transactional support as needed. Supports special projects and site-specific support as assigned. May provide support for other HR initiatives such as onboarding, orientation, paperwork, HR related mail/forms, unemployment, and employee engagement activities. What Do You Need? To be considered for this role, an individual should meet the following minimal requirements: HS Diploma minimally required Level I: 1-3 years of Customer Service Experience, preferably in a Human Resources environment Level II: 3+ year of Customer Service Experience, preferably in a Human Resources environment Preferred qualifications: Associate’s or Bachelor’s degree in Human Resources or related field preferred Working knowledge / experience of Workday preferred Kronos or other timekeeping system experience preferred Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred Ability to work between multiple systems in a fast-paced environment Customer service oriented with strong written and verbal communication skills High integrity, sound judgement and discretion regarding confidential information Problem solving and analytical skills Ability to manage multiple priorities What Can We Give You? At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits, the Toro Company offers employees at our Bloomington, MN HQ location a variety of perks, including: Dress for your day - We know you’re more productive when you’re comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment. Location – Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters! Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day. Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees. Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community. Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday. Flexible Work Arrangements – This team is currently implementing a hybrid work schedule. The opportunity to collaborate in the office and work from home part-time has promoted team-building and flexibility. Competitive Salary – The pay range takes into account skills, experience, education, and location. The estimated hourly pay range for this position is $23.00 - $30.00. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the Daily Pay app. At The Toro Company, we are committed to fostering a secure and trustworthy recruitment experience for our applicants. Recruitment fraud is a growing concern for job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. All legitimate job opportunities must be applied for directly through our official careers page at jobs.thetorocompany.com or via Workday, our applicant tracking system. The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees. #J-18808-Ljbffr