Customer Service Representative

The Customer Service Representative serves as the primary point of contact for customers and is responsible for managing shipping orders, accurately entering order data, and coordinating follow‑up with customers, requestors, and international offices. This role acts as a key communication liaison between internal departments and customers to support operational requirements, resolve issues, and contribute to business growth through volume expansion, gross profit improvement, and cross‑selling initiatives. The position requires consistently delivering accurate, complete, and timely information, with measurable qualitative and quantitative performance outcomes.

• ESSENTIAL FUNCTIONS:

  • Processes orders for shipment received from customer or foreign JAS offices.
  • Compiles sorts and verifies accuracy of data to be entered.
  • Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
  • Submit into the system total cost for customer, records or files copy of orders received as requested.
  • Drive better overall sales and marketing intelligence/insight into their target assigned.
  • Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.
  • Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned
  • Take marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
  • Compiles statistics and prepares accuracy data or M&S about their target.
  • Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
  • Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
  • Provides back up support for all accounts included in their target.

** QUALIFICATIONS: **

* Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.). * Good written and verbal skills * Detail oriented, able to multitask and meet deadlines * Self-motivated, able to work in a team and independently * Cross selling capabilities * Customer orientated * Follow-up on pending issues and orders * Able to effectively solve problems * Able to establish priorities and multi task * English advanced.

** EDUCATION AND EXPERIENCE: **

* A minimum of 2 (two) years' experience in customer service and/or warehouse operations.

The hourly rate for this position has a range of $20 -$23 per hour based on previous experience.

** ENVIRONMENT: **

100% performed in climate-controlled internal office environment working under normal office conditions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds .

• ** ADDITIONAL **

Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.