Sales Associate - Kia

Sales Associate - Kia

Core Responsibilities

Responsibilities described in this section are fundamental to success in this position.

• Follow the process outlined by the management of the dealership regarding the sales process and the interaction with customers.
• Proactively engages with customers and maintains regular contact via floor time, phone calls, direct mail, email, and virtual visits using third-party software and online platforms, as determined by the Company, and outlined by management and the OEM.
• Obtain the training necessary for factory qualifications and the product knowledge for each model sold.
• Perform regular and scheduled contacts with previous customers and report the performance to the sales manager.
• Take test drives with customers according to management's guidelines for personal safety.
• Present to management all offers made by customers to purchase a vehicle.
• Prepare and process the required paperwork to finalize the vehicle sale.
• Deliver vehicles to customers and process the trade-in as requested by management.
• Develop a long term outside prospecting plan and spend time daily generating new clients.
• Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
• Work to improve personal selling skills.
• Enforce safety precautions specific to work area.
• Other duties as assigned by manager.

Minimum Qualifications

The requirements listed below are the minimum degrees, certifications, knowledge, skill, and/or ability required of this position.

• Valid driver's license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
• Previous automotive sales or customer service experience.
• High School Diploma or GED preferred and/or equivalent work experience.

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent interpersonal, time management and organizational skills.
• Ability to identify and achieve targeted goals.
• Excellent written and verbal communication skills and the ability to understand verbal and written instructions.
• Ability to work well with a range of individuals.
• Ability to prioritize various tasks.
• Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience.
• Ability to utilize a third-party video recording platform to create on the spot video demonstrations and explain product features in a clear and captivating way.
• Ability to work independently and/or as part of a team.
• Ability to effectively respond to inbound and outbound phone calls.
• Excellent attention to detail, professional demeanor, and a positive 'can do' attitude.
• Ability to set a positive example for others by consistently displaying servant leadership behaviors in daily actions and decisions.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
• The physical demands of the job include the use of hands and fingers, reaching, bending, sitting, lifting, climbing, stooping, kneeling, crouching, and driving.
• The employee must regularly lift and/or move up to 25 lbs., and frequently required to lift up to 50 lbs., and the employee is occasionally required to lift in excess of 100 lbs. with proper assistance.
• Specific vision abilities required by this job include close vision and distance vision.
• Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle.

Working Conditions

The work environment characteristics described here are representative of those one may encounter while performing the essential functions of this job.

• While performing the duties of this job, the employee is frequently exposed to outside weather conditions.
• The employee is occasionally exposed to fumes or airborne particles, extreme cold and extreme heat.
• The noise level in the work environment is usually moderate.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel Requirements

The travel requirements described here are representative of those an employee encounters while performing the essential functions of this job.

• While performing the duties of this job, the employee may be required to travel within or outside the area. Travel for this position is infrequent.