Onsite Associate IT Support

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We’re all in on this mission. If you are too, let’s talk. Be part of a growing team committed to delivering exceptional support experiences that enable Dynamic Work across Okta. Technology is at the center of everything we do, and our Global Support team plays a critical role in supporting both employees and workspaces through world-class service and innovation. We’re looking for an Onsite Associate IT Support who’s passionate about helping people, solving problems, and making tech "just work." This isn’t your typical, repetitive help‑desk gig. You’ll be the face of IT, resolving issues quickly, keeping the gears turning, and ensuring our team has the tools they need to change the world. Why You’ll Love This Role Global Impact: Work with a distributed team providing both remote and onsite support. Modern Stack: You’ll be troubleshooting via Slack, Zoom, and the Atlassian Suite (Jira & Confluence). Innovation over Maintenance: We’re transforming how people work through agentic support tools and intelligent automation. You’ll help work cross‑functionally to shape an incredible employee experience by testing new capabilities, providing feedback, and ensuring our innovations actually help people get their work done. Growth Mindset: We value knowledge sharing and proactive improvement. If you see a way to make a process better, we want to hear it. Your Mission (Job Duties) Deliver First-Class Support: Provide a world-class experience to Okta employees in APJ and globally. Problem Solve in Real-Time: Aim for first-touch resolution via Slack and Zoom, managing priorities in a fast-paced environment. Champion Intelligent Automation: Act as a key tester for new agentic IT tools, providing the "boots on the ground" feedback needed to refine our AI-driven support features. Own the Onboarding Experience: Handle app provisioning to ensure new hires have a "Day 1" to remember. Be the Onsite Expert: Offer onsite support in our Sydney office and occasionally travel to other offices or vendor sites. Master the Tools: Use ServiceNow to manage ticket queues, hardware inventory, and adapt quickly to new systems as we scale. What You’ll Bring Experience: 1–2 years in an IT Helpdesk environment (internal or external). OS Knowledge: Familiarity with macOS (JAMF) and Windows (Intune). Team Culture: A strong "employee-first" mindset, great communication skills, and a positive attitude. Bonus Points: Experience with Google Suite, Zoom, Workspace One, Atlassian, or (of course) Okta! Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding, please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. #J-18808-Ljbffr