Director of Business Operations

Join to apply for the Director of Business Operations role at Jobright.ai 1 day ago Be among the first 25 applicants Join to apply for the Director of Business Operations role at Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: NICE is a global leader in customer service automation and efficiency, seeking a dynamic Director of Business Operations to support their Vertical Markets team. This leadership role focuses on managing pipeline performance, bookings projections, and strategic initiatives, requiring strong expertise in data analytics and commercial finance. Responsibilities: • Own the end-to-end management of the sales pipeline for vertical markets, ensuring data integrity, visibility, and actionable insights. • Collaborate closely with Sales Leadership and Revenue Operations to produce accurate weekly, monthly, and quarterly bookings forecasts. • Proactively identify gaps, risks, and opportunities in the pipeline; recommend strategic actions to meet or exceed targets. • Develop and maintain robust forecasting models that integrate sales trends, market dynamics, and seasonal behavior. • Design and lead analytical initiatives that uncover performance trends, customer behaviors, and market opportunities. • Create and maintain dashboards, scorecards, and KPIs that align with vertical goals and executive reporting requirements. • Conduct deep-dive analyses to inform strategic decisions, such as segmentation effectiveness, win/loss rates, and product adoption patterns. • Partner with the Business Intelligence team to automate data flows and ensure reliable, scalable reporting. • Work cross-functionally with the Finance team to develop business cases, evaluate deal structures, and guide commercial decision-making. • Drive alignment between bookings forecasts and financial plans, including revenue recognition and margin optimization. • Support planning cycles (annual, quarterly) with financial modeling, budget tracking, and scenario analysis. • Provide financial insights to Sales and GTM teams to inform investment prioritization and incentive design. • Partner with Vertical Market Leaders to define strategic priorities, growth initiatives, and operational plans. • Lead execution of strategic projects, such as market expansion, cross-sell initiatives, or AI-driven solution rollouts. • Conduct competitive benchmarking and market analysis to support go-to-market strategies and vertical differentiation. • Monitor progress against strategic objectives and provide regular performance updates to executive stakeholders. • Identify and implement process improvements across pipeline management, forecasting, reporting, and deal execution. • Standardize and document business processes to ensure consistency, scalability, and compliance across vertical operations. • Collaborate with Sales Operations, Product, and Customer Success teams to streamline end-to-end customer engagement workflows. • Introduce tools and best practices that improve productivity and collaboration across cross-functional teams. • Act as a trusted advisor and operational leader to Vertical GMs and Sales Leaders, helping translate strategic goals into operational actions. • Foster collaboration across departments, ensuring alignment between Sales, Marketing, Product, and Finance on key initiatives. • Prepare and deliver executive-level presentations, business reviews, and strategic recommendations. • Serve as a role model for independence, assertiveness, and a proactive mindset in driving business results. Qualifications: Required: • 5+ years of experience in business operations, strategy, commercial finance, or related roles—ideally within enterprise software, SaaS, or tech companies. • Proven ability to manage pipeline, forecast bookings, and translate complex data into strategic decisions. • Strong analytical mindset with proficiency in Excel, Salesforce, BI tools, and data visualization platforms (e.g., Tableau, Power BI). • Excellent communication skills, with the ability to influence cross-functional teams and executive stakeholders. • Highly independent and proactive; assertive in driving outcomes and solving problems. • Experience working in fast-paced, dynamic environments with evolving priorities. • Bachelor's degree in Business, Finance, Economics, or related field. Preferred: • MBA or advanced degree is a plus Company: NiCE is transforming the world with AI that puts people first. Founded in 1986, headquartered in Ra'anana, HaMerkaz, ISR, team size 5001-10000 employees, currently Public Company. NiCE has a track record of offering H1B sponsorships. Seniority level Seniority level Director Employment type Employment type Full-time Job function Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Director of Business Operations jobs in Atlanta, GA . 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