Strategic Development Manager

Requirements This role requires sharp and ruthless prioritization, strong operational judgment, and the ability to translate data into actionable outreach at scale We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here As our next Strategic Development Manager, you should have 3–5+ years of experience in account management, partnerships, client success, or operations — ideally in ecommerce, marketplaces, or a creator platform, plus: Proven ability to manage a large, complex portfolio while driving measurable business outcomes Advanced organizational and prioritization skills; capable of navigating competing demands with structure and focus Comfort with AI tools (ChatGPT, Salesforce automation, Gong AI, etc.) and demonstrated ability to use them to improve efficiency and decision‑making Analytical mindset and strong command of metrics to diagnose performance and inform outreach Excellent communication skills for scaled messaging and seller engagement A high degree of ownership, accountability, and adaptability in a fast‑moving environment

• Desirable) Experience supporting SMBs or creators at scale through digital or AI‑driven programs
• Desirable) Background in operational improvement, training, or coaching in a high‑volume environment
• Desirable) Passion for live commerce, seller communities, and Whatnot’s core categories (collectibles, sports, fashion, vintage)

What the job involves The Strategic Partnerships team builds deep, long‑term relationships with Whatnot sellers—guiding them to scale efficiently, elevate buyer experience, and innovate on the platform This role sits at the intersection of partnership management, category strategy, and go‑to‑market execution You’ll partner closely with your Category Lead, Marketing, Trust & Safety, and Product teams to turn seller insights into action and ensure your team delivers exceptional results for sellers and buyers You’ll own a book of up to 200 sellers, applying a structured, data‑informed approach to coaching, engagement, and performance improvement By combining automation, AI‑powered insights, and a deep understanding of seller behavior, you’ll help sellers reach key growth milestones and scale their business successfully on Whatnot You’ll act as both strategist and operator — ensuring every seller receives the right level of guidance at the right time, while balancing efficiency and impact across your portfolio Manage a scaled book of business. Own relationships with high‑potential sellers, balancing proactive outreach with data‑driven prioritization Drive growth and account health at scale. Use AI tools and analytics (Salesforce, ChatGPT, Gong) to identify performance trends, automate communication, and execute structured coaching programs that improve seller performance Prioritize ruthlessly. Focus time and energy on sellers with the highest engagement potential and growth opportunity, applying a clear prioritization framework to drive results efficiently Deliver structured communication. Execute scaled outreach campaigns, monthly education seminars, and automated growth treatments that improve seller account health and business fundamentals Leverage AI for insights and efficiency. Utilize Whatnot’s AI‑enabled toolset to summarize seller performance, generate outreach content, and automate repetitive tasks, freeing capacity for strategic engagement Collaborate cross‑functionally. Partner with Category Leads, Marketing, and Product to surface seller trends, share feedback, and align scaled interventions with category priorities Track, measure, and report. Maintain high data hygiene in Salesforce, logging outreach, treatments, and seller milestones to inform team‑level metrics and continuous improvement Build scalable best practices. Share insights, pilot learnings, and scaled comms templates to strengthen team‑wide effectiveness and inform future Development playbooks #J-18808-Ljbffr Dormont Manufacturing Company