Information Technology Service Management Consultant

Title ITSM Transformation Program Manager Position Type Long term contract role with potential extensions (12 months to begin with) Location Open for Remote Top Skills: Must have Program and Strategy Level expertise Change management IT Asset Management ServiceNow (Technical and Functional) Knowledge NOT a Developer Service Management in Core ITSM space ITIL v4 Foundations Certification Qualifications Master's degree in relevant field 10+ years of experience in IT Service Management with 5+ years leading strategic ITSM programs Advanced ITIL certifications (ITIL Managing Professional, ITIL Strategic Leader, or Expert level) ServiceNow certifications (e.g., Certified Implementation Specialist, ITSM Professional) Project management certification (e.g., PMP, PRINCE2, or Agile/Scrum certifications) Experience implementing ITSM programs across multiple practice areas Understanding of Demand Management, resource planning, and capacity management practices Experience with higher education IT environments and decentralized organizational structures Experience with organizational change management methodologies (e.g., ADKAR, Prosci) Demonstrated success driving ITSM adoption across large, complex organizations Excellence in executive communication, influence, and stakeholder management Experience with data analytics, KPI development, and performance measurement frameworks Experience coordinating with external implementation partners and vendors Strategic thinking and vision-setting Independent leadership and self-direction Organizational change leadership Cross-functional collaboration and influence Executive stakeholder engagement and communication Process innovation and continuous improvement Data-driven decision making and analysis Complex problem solving and critical thinking ITSM best practices and frameworks Program and portfolio management Certificates and Licenses ITIL v4 Foundations – Must have Advanced ITIL certifications strongly preferred #J-18808-Ljbffr