Scheduling Coordinator

Administrative Services CoordinatorThe University of Iowa Health Care Department of Radiology is seeking an Administrative Services Coordinator to provide high-level administrative support to faculty and departmental leadership. This position is responsible for complex administrative and scheduling functions and regularly collaborates with department leaders, senior executives, referring providers, technologists, and public and private officials.The Administrative Services Coordinator also serves as a key liaison for faculty working in Radiology Reading Rooms, facilitating effective department-wide communication, and supporting departmental projects and initiatives. This role requires a high degree of professionalism, independent judgment, organization, and discretion in a fast-paced clinical environment.Position ResponsibilitiesMaintains effective working relationships and serves as a primary contact for Radiology FacultyProvides faculty administrative support for assigned Radiology Divisions and Reading RoomsServes as a first point of contact, in person or by phone, for internal staff; Ensures calls are documented and triaged appropriatelyCommunicates patient and exam information to Radiologists from referring providers, technologists, and other healthcare personnelAssists Radiologist with communication to ordering providers when interpreting studiesReviews EPIC reading worklists and status reports to assist Radiologists in the reading workflowAssists in tracking, investigating, and processing external ordersCoordinates patient procedure scheduling to ensure clinical volume is manageable for the Radiologist's workflow and scheduleProvides timely and professional communication with providers regarding procedure schedulingMaintains and manages over book and add-on requests from clinics for Radiologist's clinic proceduresFunctions as a superuser for the Visage Reporting systemAssists with efficient and timely processing of Peer Review studiesMakes decisions and exercises a high level of autonomy while performing administrative/operational support and management of the reading roomMonitors workflow within the reading room and recommend processes to enhance patient satisfaction and clinical operationsManages complex faculty schedules, requiring judgment in determining meeting needs, discretion related to calendar activities, prioritization of appointments and creating multiple electronic calendar systemsMaintains and manages division reading room schedules using the Epic Staffing Board systemMaintains and manage division call schedulesThe information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing this job.University of Iowa Health Care — recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®Percent of Time: 100%Schedule: Mon - Fri 8:00 am – 5:00 pmLocation: North Liberty Campus, Iowa City, IAPay Grade: 2B Highlights:Regular salaried position located in Iowa City, Iowa.Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.For more information about Why Iowa? Click hereEducation RequirementsA Bachelor's degree in Business Administration or related field, or an equivalent combination of education and experienceExperience Requirements1-3 years' experience in an administrative support role for hospital or academic faculty and leadership.Working knowledge of web-based tools; databases, internet searchesSuperior written, verbal, and interpersonal communication skillsDemonstrated proficiency with Microsoft Office and computer software applicationsDemonstrated experience in providing superior customer service in a healthcare or academic environmentDemonstrated exceptional attention to detail, planning, and follow-up skillsDemonstrated independent thinking skills to develop alternative solutions and solve problemsDemonstrated ability to initiate and take independent action while working as part of a teamDemonstrated independent thinking skills to develop alternative solutions and solve problemsDesirable Qualifications RequirementsExperience working in customer service in a health care settingExperience working with EPIC software/systemsKnowledge of medical terminologyKnowledge of radiology specific terminologyKnowledge of University of Iowa Policies and ProceduresApplication ProcessTo be considered, applicants must upload a resume and a cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. For questions, please reach out to Kim Wiley at View email address on click.appcast.io openings are posted for a minimum of 7 calendar days or until position is filledSuccessful candidates will be required to self-disclose any conviction history and will be subject to a criminal background checkAdditional Information Compensation Contact Information