IT Systems Administrator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT Systems Administrator Regular Full-Time Professional Greens Creek, Juneau, AK, US 1 Attachments 13 days ago Requisition ID: 1742 As our IT Systems Administrator, you will provide general IT support for the Greens Creek mine site. Every day you will work at a mine site on a remote island about 18 miles outside of Juneau, Alaska. You’ll start everyday planning and prioritizing work activities, using time efficiently and effectively. You will be called upon to assist in the installation, configuration, and maintenance of desktops, laptops, printers, phones, and mobile devices, providing general IT support. To thrive in this role, you must have the initiative to keep abreast of rapidly changing technical developments and opportunities, communicating them with the IT Director and your colleagues. We’re on a remote island, you must know how to work independently and be available to respond during non-working hours for urgent situations. About Us The Greens Creek Mine, located on Admiralty Island 18 miles south of Juneau, is an underground polymetallic mine operating since 1989, employing approximately 530 people. The mine is owned and operated by Hecla Mining Company, headquartered in Coeur d’Alene, Idaho. Established in 1891, Hecla has a rich history as a distinguished and respected precious metals producer. Winner of numerous safety and environmental awards, Greens Creek is seeking new team members committed to professional growth and success. What You Can Expect in this Role Training first. Every hire is provided MSHA training in the first 4 days on the job. We also provide department-level training on what to do, plus safety. Apply your technical aptitude to analyze and correct problems using documented procedures, available tools, personal knowledge, and skill. You will be engaging requests, incidents, and communications that are received through Hecla’s service desk ticketing system. You’ll be responsible for keeping the server and workstation software up to date and maintain sustainable backup procedures. You may be working on a remote island and living in a mining camp environment away from home. Our IT department works 15 days for 11 or 12.5 hours each, followed by 13 days off. Safety is important. You will ensure the safety of yourself and others in the workplace and take due care while performing your work. A team you can rely on, a team that has your back. Reporting to the Greens Creek Lead Systems Analyst, the IT Systems Administrator is responsible for the day-to-day execution of Greens Creek IT department business system services in a Windows and O365 multi-tenant environment. The role partners with Corporate IT to ensure effective provisioning, installation, configuration, operation, and maintenance of IT hardware, software, and related infrastructure. Scope includes secure and reliable IT: networks, end-user computers, Fiber/Ethernet/Internet Service Provider interfaces, along with border connectivity to OT SCADA. The individual works within the Hecla IT team to ensure Greens Creek business IT infrastructure, operating systems, and software systems are executed and documented in a consistent manner using the ticketing system and documented procedures to meet site needs within an enterprise environment. Essential Functions Provide general business system technology support for the Greens Creek site: install, configure, and maintain desktops, laptops, printers, phones, peripherals, and mobile devices in an enterprise technology environment. Engage requests, incidents, and communications received through Hecla’s service desk ticketing system as the primary driver of efforts. Provide help desk level support of O365. Daily administration of Greens Creek’s Windows environment. Keep workstation software up to date with current patches and support. Support end user application of, and compliance with, Hecla cybersecurity and digital control standards. Participate in execution of site IT: standards, procedures, protocols, training, performance metrics, infrastructure documentation, and change management solutions. Day to day administration of the Greens Creek portion of Active Directory in a multi-tenant environment. Engage end users to collect functional specifications for business system improvement requests. Work with corporate infrastructure and network team to meet site functional requirements. Analyze and correct problems using documented procedures, available tools, personal knowledge, and skill, while documenting solutions and effort taken in the pursuit of resolution. Provide end user support of O365 applications. Provide help desk level support of enterprise cloud-based file repository. Assist infrastructure team to troubleshoot network Layer 2/3 connectivity issues. Troubleshoot Layer 1 network issues, fix network cabling, and ensure best practice cable management is followed. Perform diagnostics with stakeholders to collect and document on tickets information regarding technical problems for Root Cause Analysis (RCA). Support corporate infrastructure team efforts to secure boundaries of connectivity between IT infrastructure and dependent OT Supervisory Control and Data Acquisition (SCADA). Plan and prioritize work activities, using time efficiently and effectively; develop realistic action plans with consistent stakeholder engagement. Communicate with coworkers, management, outside contractors and vendors, and employees in a courteous and professional manner. Respond during non-working hours to address urgent situations involving IT systems. Qualifications Education and/or Experience 3 years business IT experience preferred. Hands on support of network environment, preferably in a multi-location. Experience in helpdesk level administration of Active Directory. Experience in a Windows environment. The ability to weigh multiple solutions, identify applicable standards, assess which is optimal, and clearly communicate conclusions via documentation standards. Ability to clearly articulate digital technology standards and apply cyber security controls to all business technology activities. Courtesy, respect, recognition of IT’s responsibility to provide digital technology vision and guidance to the Greens Creek mine operation; ability to negotiate, willingness to provide timely and comprehensible guidance to users, and maintenance of good working relationships with employees and vendors across the Company. Required to establish and manage time commitments. Must coordinate availability with colleagues and vendors to assure systems administrative coverage to meet the operation’s 24/7 schedule. Certifications in Microsoft, business systems, and other relevant technologies should be sought and continuously maintained through testing and continuing education. Proven consistency of ticket-based documentation of work, consistency of execution, and systemization of tasks. Consistent application of cyber security and data control standards to end user support activities. Initiative to keep abreast of rapidly changing technical developments and opportunities. Position is a 15/13 schedule: 15, 12.5 hrs days working and staying onsite in Juneau, 13 days off. Must possess strong time management skills, including the ability to work effectively independently, without direct oversight. Previous experience exercising high levels of initiative, confidentiality, judgment, and diplomacy is required. Excellent attention to detail. Display a high level of customer service, attentiveness, and professionalism with client base. Other Qualifications Must pass a pre-employment background check. Must complete MSHA 24-hour training or provide 5000-23 documentation of completed training. Must pass pre-employment physical and drug screen. Must have a valid driver’s license. Must obtain TWIC certification within 60 days of hire. Safety, Health & Environmental Responsibilities & Accountabilities Must be willing to comply with all company policies and procedures, especially regarding Safety, Human Resources, and Environmental considerations. Must follow and understand MSHA rules and regulations, SOPs and work area instructions, and participate in safety activities. Complying with all necessary requirements put in place to prevent incidents, injuries, or losses. Ensuring the safety and health of themselves and others in the workplace by being responsible for their actions and taking due care while performing their work. Identifying, eliminating, and reporting hazards as soon as practicable. Reporting incidents and accidents as soon as practicable. Disclosing all information regarding incidents and cooperating in incident investigations. Assisting in the resolution of health and safety matters in a positive and timely manner. Using and maintaining personal protective equipment (PPE). Providing suggestions for improving work processes. Assisting management by supporting change to achieve desired targets. Ensuring that plant and equipment operate within their safe working limits. Ensuring that correct equipment is used for the job. Participating in risk assessment methodology. Participating in safety initiatives. Receiving training and instruction as required. Physical Demands Employees may be frequently required to stand, walk, or sit for extended periods of time; use hand and fingers to handle or feel; reach with hands and arms; climb and balance; stoop, kneel, crouch, and crawl. The employee must be able to talk and hear. Abilities Tested Walking Test: begin walking at client-selected pace for 3 min, increase incline to 10% for 2 min; maintain constant movement. Dynamic Balance: walk heel-toe for 10 feet without losing balance. Kneeling Test: kneel on one knee, return to standing, repeat on opposite knee, 5 times. Sitting Rotations: rotate right to pick up an object, then left to place it on a table, continuously for 3 minutes. Office Supply Carry: lift 25 pounds off floor with two hands and carry for 50 feet; lift 50 pounds off floor with two hands and carry for 20 feet. Work Environment & Job Schedule Employees may be occasionally exposed to underground work environments; outside weather conditions, wet and/or humid conditions; extreme cold, extreme heat, potentially hazardous wildlife; moving mechanical parts; high precarious places; fumes or airborne particles, toxic or caustic chemicals; risk of electrical shock; explosives and vibration. The noise level is usually very loud. This position may occasionally require work on nights or weekends. Benefits Hecla Greens Creek offers competitive pay based on experience and an excellent low-cost benefits package for medical, prescription, dental, and vision insurance as well as other coverages such as disability coverage and life insurance. Retirement benefits include a 401(k) with company match. Applications & Resumes Applicants must possess current authorization to work in the United States. Resumes are welcome but must be uploaded online and attached to your completed online employment application. You may apply at Equal Opportunity Employer Hecla Greens Creek is an Equal Opportunity Employer. #J-18808-Ljbffr