Customer Experience Specialist

Overview This position works directly with the Installation Manager to ensure timely completion of assigned projects and customer satisfaction. Responsible for the project management of all commercial on-site refrigeration projects for new stores and store remodels. Responsibilities Performs building surveys of HVAC and Refrigeration equipment/controls and operational costs and validates preliminary information with customers. Establishes and maintains relationships with sub-contractors and prepares request for quotation’s (RFQ) including scope statements, plans, specs, and bonding requirements. Performs construction plan review or other requirements as determined by project needs, constraints, and responsibilities to meet all of the customer’s facility requirements. Provides knowledge and consultation in the form of developing facility-related solutions for the customer’s problems. Determines project needs, constraints, and responsibilities to meet the entire customer’s building system design and installation requirements. Prepares, finalizes, reviews preliminary and/or final proposal. Handles all aspects related to on‑site field personnel management to ensure safety, quality, and timely production. Responsible for creating detailed cost estimates consisting of controls, service agreements, materials, mechanical, electrical, and other sub-contractors, purchased equipment, labor, and other construction‑related activities to assist Account Managers in bidding on or determining price of project. Utilizes plans, specifications, and knowledge of controls/construction industry to analyze project needs and compiles detailed cost estimates. Responsible for the take‑off and pricing of controls materials, services and/or equipment to ensure accuracy of quantity, size, configuration, voltage, options, etc. Plans and analyzes assigned projects, establishes schedules/project parameters and sets procedures to accomplish system objectives, involving complex applications. Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects. Clarifies, reconciles, and adjusts information gaps and scope deviations with operations group. Resolves major deviations from scope with team after project scope validation. Maintains quote log consisting of closed, open, and lost orders. Additional responsibilities as assigned. Qualifications Required Level: Bachelor’s Degree with 3-5 years of relevant project management experience. High School Diploma with 8+ years of relevant project management experience and/or training. A combination of education, training, and project management experience totaling at least 4 years. Additional Information: Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred. Strong leadership and business acumen, and ability to manage small and large crews of construction professionals. Strong working knowledge of applicable construction/safety federal, state, and county codes and regulations. Ability to maintain the highest level of customer service at all times. Strong project management skills. Ability to successfully manage multiple, completing priorities/tasks in a fast‑paced work environment. Strong communication skills, verbal and written, required. Strong organizational, time management skills. Intermediate to advanced proficiency in Microsoft Office Suite. Flexibility to work outside of regular working hours, as required. Valid driver’s license and safe driving record. Travel within region as required. Benefits & Perks – What’sInItForYou* Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect: Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance. Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting. Paid Time-Off Benefits – Paid time off, stewardship and parental leave. Educational Assistance – Tuition reimbursement for job‑related courses after six months of service. Health Management and Wellbeing Programs – EAP, virtual health management, chronic condition, and tobacco cessation. *Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status. About Hussmann For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit Hussmann is a subsidiary of PanasonicUSA. Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law. #J-18808-Ljbffr