IAM Operations Manager

Leading IAM operations in a full-time remote capacity, the IAM Operations Manager will be responsible for end-to-end delivery, performance management, risk governance, and continuous improvement of Identity and Access Management services while collaborating with diverse teams and stakeholders. Key responsibilities Oversee operational performance of IAM throughout the identity lifecycle, including onboarding, movement, and offboarding processes Manage service delivery, demand management, incident handling, and critical escalations while ensuring compliance with SLAs and operational controls Drive the automation roadmap for IAM, implementing AI-driven improvements and managing risks associated with identity governance and access controls Required qualifications Advanced or fluent English proficiency for global meetings and executive presentations Proven experience in Identity and Access Management with a focus on operational services and continuous improvement Strong knowledge of identity lifecycle management, access governance, and security frameworks Experience in incident management, service management, and operational risk controls Demonstrated ability to lead automation initiatives and apply AI solutions to enhance IAM efficiency