Compliance Onboarding Analyst

Defining the future of work & living globally Caliza is commercial banking infrastructure for companies that operate across borders. Most global businesses still piece together several banks, FX providers and spreadsheets to move money. Caliza replaces that with one platform and API: hold USD accounts, collect and pay in 33+ currencies, and convert between fiat and stablecoins, over local rails, SWIFT or stablecoins, in minutes instead of days. On top of that, we’re building the treasury layer: programmable accounts, approval policies, automated reconciliation and working capital, run by a customer’s finance team or their AI agents. Our customers are importers, exporters, FX brokers, payment companies and fintechs across the Americas, Europe, Africa and Asia. We’re licensed and regulated across our core markets, and our team has built financial infrastructure at Visa, Nubank, EBANX, Flutterwave, Upstart, Intuit and Silicon Valley Bank. Our backers Initialized Capital, Better Tomorrow Ventures, Abstract Ventures, New Form Capital, QED Investors, Valor Capital and Quona Capital, along with the founders of Flutterwave, Chipper Cash, Rappi, Pomelo, Dock, Remesa Online and Anchorage. About the role You will run Caliza's customer onboarding queue day to day. That means reviewing new business customers and integrator partners, getting the documentation we need, and making well-reasoned approval decisions quickly. Every customer who moves money on Caliza comes through you first. You will work closely with the Compliance Manager, Sales, Customer Success, and Operations, and you will help shape how onboarding scales as our volume grows. What you'll do Own real-time customer onboarding. Review new applications as they arrive, chase missing information, and follow up with customers and partners until each file is complete. Own document review for onboarded customers. This includes KYB and KYC: corporate documents, beneficial ownership, IDs, proof of address, source of funds and wealth, licences, and business activity, checked against our risk-based requirements. Run sanctions, PEP, and adverse media screening, and work through potential matches. Run daily onboarding triage, investigation workflow, and disposition tracking. Assign risk ratings, document your rationale, and escalates high-risk or enhanced due diligence cases to the Compliance Manager. Support periodic reviews and refresh files when customer information changes or triggers fire. Build and document onboarding procedures, checklists, and decision guides, and keep them current as products and corridors change. Act as the primary point of contact for onboarding-related inquiries from examiners and correspondent banks. Pull customer files, answer due diligence questions, and prepare evidence, in coordination with the Compliance Manager. Track onboarding metrics, such as turnaround time, backlog, approval and decline rates, and outstanding requests, and flag bottlenecks. What you'll bring 2–4 years in KYC, KYB, or customer onboarding at a fintech, payments company, money services business, crypto business, or bank. Hands‑on experience reviewing corporate documents and identifying beneficial owners, including multi‑layered and cross‑border ownership structures. Working knowledge of US BSA/AML requirements, including the Customer Due Diligence Rule, and of sanctions screening. Sharp attention to detail, with clear, concise case notes that would satisfy an examiner. Comfort managing a live queue with service‑level targets while juggling customer follow‑ups. Professional working fluency in English. Spanish or Portuguese is a strong plus. Ability to work hours that overlap with US Eastern and Brazil time zones. Nice to have Experience onboarding crypto, stablecoin, or digital asset businesses. Familiarity with KYC requirements in Brazil, Mexico, or Bermuda. Experience with onboarding and screening tools such as Sumsub, Persona, Alloy, Middesk, ComplyAdvantage, or similar. A CAMS or CKYCA certification, or progress toward one. Benefits vary by country of employment and may include health coverage, paid time off and holidays, a home office or equipment allowance, a professional development budget, and in‑person team offsites. Candidates based outside the US may be employed through an employer of record or engaged as contractors, with pay and benefits structured to local law and market practice. Equal opportunity and other disclosures Equal opportunity employer. Caliza is an equal opportunity employer. We make employment decisions without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable law. We value diverse backgrounds and encourage you to apply even if you don’t meet every listed qualification. Accommodations. We provide reasonable accommodations to qualified applicants with disabilities and to anyone who needs one during the hiring process. To request an accommodation, contact the recruiting team. Background screening. Because we handle sensitive financial data and regulated activity, any offer will be contingent on a background check, which may include criminal history, employment and education verification, and sanctions screening, to the extent permitted by law. In the US, we conduct screening in line with the Fair Credit Reporting Act and applicable state and local fair chance laws, and we consider qualified applicants with arrest or conviction records in accordance with those laws. Work authorization. Candidates must be authorized to work in their country of residence. We are not able to sponsor visas for this role. Employment terms. For US-based hires, employment with Caliza is at-will. Terms for hires outside the US follow local law. Applicant privacy. We collect and process applicant personal data solely for purposes of evaluating applications and managing the recruitment process in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA), Brazil’s General Data Protection Law (LGPD), Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), the European Union’s General Data Protection Regulation (GDPR), and the Nigeria Data Protection Act 2023 (NDPA). We retain personal data only for as long as necessary for these purposes or as required by applicable law. Subject to applicable legal requirements, applicants may request access to, correction or deletion of their personal data, as well as exercise other applicable rights, including restricting or objecting to processing and requesting data portability. Use of AI in hiring. We may use AI tools to support parts of the hiring process, such as reviewing applications or assessing responses. These tools assist our team but do not replace human judgment, and final hiring decisions are made by people. Recruitment fraud. Caliza will never ask candidates for payment, banking details, or cryptocurrency during the hiring process. Official communications come only from Caliza email addresses. If you receive a suspicious message claiming to be from us, please report it to our team. #J-18808-Ljbffr Remote