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IT Service Technician

The AME Group

Baton Rouge, LA

IT TechnicianWelcome to The AME Group – Where People Power Progress At The AME Group, every employee helps define who we are. For over 40 years, we've built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation's leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don't just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.The IT Technician is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues for Windows-based computers and servers. This role provides on-site and remote technical support to clients, ensuring systems remain secure, reliable, and operating at peak performance.Key ResponsibilitiesDiagnose and repair Windows desktops, laptops, and servers (Windows Server 2016/2019/2022/2025)Perform routine maintenance including updates, patching, and system health checksTroubleshoot network connectivity, Active Directory, and Microsoft 365 issuesRespond to support tickets and provide timely resolution to end-user issuesInstall, configure, and deploy hardware, software, and peripheralsDocument all service activity, solutions, and client interactions in the ticketing and documentation systemsAssist with onboarding/offboarding of users and devicesSupport cybersecurity best practices including endpoint protection and patch managementLocation: Baton Rouge, LA Schedule: Monday – Friday, 8:00 AM – 5:00 PM Employment Type: Full-time Availability: ImmediateRequirementsWhat We Are Looking For:1+ years of experience in IT support or a similar technical roleStrong working knowledge of Windows 11 and Windows Server environmentsFamiliarity with Active Directory, DNS, DHCP, and Group PolicyBasic networking knowledge (TCP/IP, VPNs, switches, routers)Excellent problem-solving and customer service skillsValid driver's license and ability to travel to client sitesPhysical RequirementsAbility to lift and move computer equipment up to 50 lbsReliable transportation for on-site client visitsSalaryBased on experience and training.

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Vacancy posted 1 day ago
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