Senior Claims Consultant (Workers Compensations)

Job ID: R_356593Company: Marsh McLennanLocation: 168-170 Railway Road, West Leederville, Perth WA 6007, AustraliaJob Type: RegularCategory: Customer ServicesIndustry: Real EstateSalary: 91350Posted Date: 2026-07-30Senior Claims Consultant, Workers Compensation Claims ManagementWe are seeking a talented individual to join our WorkCare Claims team at JLT Risk Solutions Pty Ltd. This role will be based in Perth - West Leederville.This opportunity involves managing a portfolio of Workers Compensation claims. This role requires the Senior Claims consultant to deliver high quality claims management services, working collaboratively with the clients and our broader claims team to produce cost effective outcomes for the scheme. In turn, this brings the best outcome and timely settlement of claims.JLT Risk Solutions Pty Ltd are a standalone business unit within the Marsh Pacific overarching business that enjoys a 95% market share cross Australia. We’ve developed a unique method to provide risk financing and management solutions for Local Government clients. JLT works with mutual funds in particular, demonstrates this ability to work innovatively with our clients to produce effective solutions designed to protect their assets, people and community. We proudly service over 500 Local Government organisations across Australia.Our Perth team manage a not-for-profit industry based mutual indemnity scheme (LGISWA) owned by 145 Western Australia local governments and focused on meeting their unique requirements. To learn more please visit We will count on you to:Deal efficiently with the client enquiriesContribute to planning and delivery of relationship management through regular and constructive communications with clientsVisit clients and legal providers regularlyProvide end-to-end claims managementSubmit claims reports as requiredContinuously work towards professional development by attending external and internal sessionsEnsure compliance with Worker Compensation and Injury Management Act 1981, including the Principle and Standards as set out by the Regulator.What you need to have (highly desirable):Knowledge and insurance claims experience in Workers Compensation and claimsExperience in the interpretation of relevant acts in making liability decisionsManagement of complex claimsDemonstrate initiative and understanding when managing confidential information.What makes you stand out?Strong communications, personable and stakeholder management skillsComputer literacy, including intermediate skills in MS Excel, Outlook & WordGood negotiation skills and ability to influence positive outcomesSelf-motivation and organisational skills essentialAbility to plan and work independently and prioritise workloadsAbility to lead where appropriate.Why join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.Skillsworkers compensationclaims managementinsurance claimsstakeholder managementnegotiation skillscommunication skillsms excelms outlookms wordorganizational skillsself-motivation