Program Manager

Job Description

Role : Program Manager – Made-to-Order Ring Program

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Location : onsite 3 days a week in Whippany, NJ required

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Duration : 6+ months

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Interview : Video

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Must-have qualifications

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• Make-to-order / build-to-order experience (top priority). Has run or designed a configure-to-order or personalization model, not just make-to-stock.
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• Luxury or high-value product background. Jewelry or watches are ideal. Other relevant backgrounds include luxury goods or products with high unit value and serialized components.
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• 10+ years leading cross-functional programs, with much of that time in manufacturing, retail, or luxury.
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• Multi-year, multi-system programs spanning several departments, with reporting to a steering committee.
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• Supply chain and manufacturing knowledge: pull-based planning and DDMRP, critical inventory control, lead times and service levels, and international shipping of high-value goods.
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A global luxury jewelry brand is moving part of its engagement ring line from stocked inventory to a made-to-order model. Customers will choose the setting, stone, metal, and size, and each ring will be built to order at the company's U.S. manufacturing facility.

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• Cross-functional and high visibility: spans Supply Chain, Manufacturing, Retail, Product, Legal, Finance, and IT.
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• Where it stands: the business process map is underway. Next come detailed requirements and the first program timeline.
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• Why this role is needed: to keep requirements aligned across a large team and to build a realistic timeline across many systems, workflows, and IT teams.
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Key responsibilities

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1. Own the program plan and timeline. Build the preliminary timeline the steering committee is waiting for, then hold it through go-live.
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2. Run governance. Lead 7 working groups, present to the Project Committee, maintain the decision log, and secure decision sign-off every two weeks.
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3. Drive requirements. Complete the end-to-end business process map, then lead detailed business requirements that IT can build from.
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4. Align business and IT. Ensure every stage has a named business owner, IT owner, and system plan.
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5. Manage risks and escalations. Track risks and dependencies, and escalate decisions when working groups can't resolve them.
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6. Coordinate key decisions across:
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• Diamond supply: stone storage, reservation, and tariff impacts
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• Manufacturing: agile production line setup and DDMRP planning
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• Retail: the in-store selling journey and sales associate (client advisor) tools
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• Product: styles, SKUs, master data, and pricing
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• Legal and compliance: returns policy and international shipping
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1. Serve as the single point of contact for leadership and operating teams.
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Must-have qualifications

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\n
• Make-to-order / build-to-order experience (top priority). Has run or designed a configure-to-order or personalization model, not just make-to-stock.
\n
• Luxury or high-value product background. Jewelry or watches are ideal. Other relevant backgrounds include luxury goods or products with high unit value and serialized components.
\n
• 10+ years leading cross-functional programs, with much of that time in manufacturing, retail, or luxury.
\n
• Multi-year, multi-system programs spanning several departments, with reporting to a steering committee.
\n
• Supply chain and manufacturing knowledge: pull-based planning and DDMRP, critical inventory control, lead times and service levels, and international shipping of high-value goods.
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• Hands-on requirements and process work. Can run workshops, map business processes, and write requirements developers can build from.
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• Systems fluency across ERP, warehouse, planning, and retail selling tools. Works comfortably with IT on integrations.
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• Consulting presence. Leads through influence without direct authority and is credible with executives from day one, as there is no ramp-up time.
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• Clear communicator with experience working with stakeholders across the U.S., Europe, and Asia.
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Nice to have

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• Retail rollout and change management across a store network, including training and phased launches
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• Product master data, bills of material, and SKU and pricing setup
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• Returns policy and compliance work across countries, including EU regulations
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• PMP or another program management certification (not required)
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