Director, Digital Operations & Service Enablement

$120.22k - $172.51k

Full-time

Logicalis, Inc.

Summary
This role is accountable for executing and scaling digital operations and service enablement capabilities across Managed Services. The Director, Digital Operations & Service Enablement drives the adoption of automation, observability, AI-enabled operations, and ITSM practices to improve service delivery efficiency, consistency, and customer experience.
Working in close partnership with Managed Services Operations and Service Delivery/Customer Success leadership, this role ensures services are enabled for scale, operationally efficient, and supported by modern, data-driven capabilities.
Essential Duties and Responsibilities
Digital Operations Execution & Service Enablement
Leads execution of automation, observability, AI-enabled operations, and ITSM initiatives across Managed Services
Drive adoption of platforms, tools, and standards to improve delivery consistency, scalability, and operational efficiency
Partners with architects and operations leaders to ensure services are fully enabled with monitoring, automation, and operational readiness
Develops and maintains service enablement standards, playbooks, and operational frameworks to support consistent delivery
Observability, Automation & AI-Driven Operations
Leads development and adoption of observability capabilities, including monitoring, alerting, telemetry, and service visibility
Ensures services are instrumented to generate actionable insights, enable proactive detection and earlier incident identification, and deliver operational transparency
Drives an automation- and AI-first approach to reduce manual effort and improve operational scalability
Identifies and implements AI-driven insights, predictive operations, and intelligent alerting within service delivery workflows
Continuously improves signal quality, alert accuracy, and signal-to-noise ratio to enhance operational effectiveness
Service Performance, Efficiency & Continuous Improvement
Monitors service performance metrics and identify opportunities to improve efficiency, reliability, and responsiveness
Drives continuous improvement initiatives focused on reducing operational complexity and improving service quality
Leads root cause analysis efforts and implement sustainable corrective actions for recurring issues
Partners with Service Delivery/Customer Success and Operations teams to ensure operational improvements translate into improved perceived value
Change Management & Adoption
Drives adoption of new tools, AI capabilities, and operational processes across delivery teams
Develops and executes communication, training, and rollout plans to ensure successful implementation
Ensures changes are implemented with minimal disruption to ongoing operations
General
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities Leads a team responsible for digital operations, automation, observability, AI enablement, ITSM and other service enablement functions.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Equivalent combination accepted.
Education:
Bachelor's Degree in a related field.
Experience / Technical Requirements
8+ years of experience in:
Managed Services or IT Services operations
Digital operations, observability, ITSM, or service enablement
Automation and operational improvement initiatives
Demonstrated experience implementing or scaling observability, automation, and AI capabilities within service delivery environments
Strong working knowledge of:
ITIL/ITSM frameworks
Monitoring/observability platforms (LogicMonitor a plus)
Automation and orchestration tools
Familiarity with:
AI-driven operations (AIOps)
Telemetry, logging, and performance monitoring frameworks
Computer Skills
Proficient use of all Microsoft Office applications.
Working knowledge of emerging technologies, including artificial intelligence (AI) and automation tools, with the ability to apply them to improve operational efficiency and service outcomes.
Certifications
None required
Other Skills and Abilities
Strong execution focus with ability to operationalize strategy
Data-driven decision-making and problem-solving skills
Ability to influence cross-functional teams without direct authority
Clear communicator with strong stakeholder alignment capabilities
High accountability for delivering measurable improvements
Success Measures
Increased adoption and maturity of observability capabilities across services
Improved signal quality, alert accuracy, and reduction in monitoring noise
Increased use of automation and AI-enabled operations across core workflows
Reduction in manual effort and operational complexity
Measurable improvements in service performance, responsiveness, and reliability
Successful rollout and adoption of new tools, platforms, and processes
Improved proactive detection and reduced incident impact through enhanced observability
Accountable for driving measurable improvements in operational efficiency and contributing to reduced cost-to-serve and improved customer experience outcomes
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Salary Compensation Range: $120,218 - $172,513 + Bonus
LogicalisUS Benefits Summary

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Director, Digital Operations & Service Enablement in Beachwood, OH vacancy

IT Director - Digital Platform Services (hybrid-remote)
...IT Director - Digital Platform Services (Hybrid-Remote) Cleveland, Ohio, United States Job Description... ...Digital Integration Layer, Microservices Enablement, DevOps, Test Engineering,... ...technology strategies. Ensure service operations, knowledge management, continuous...
Suggested
Remote job
Work experience placement
Work at office
Flexible hours
Nanosoft Consulting
Cleveland, OH
17 hours ago
Sr. Director Digital and Process Transformation, Electrical Connections
$204.4k - $304k
...Senior Director Of Digital & Process Transformation We're looking for... ...business processes, digitize operations, and translate strategic intent... ...analytics, automation, AI-enabled workflows) that improve... ...manufacture, market, install and service high performance products...
Suggested
Minimum wage
Full time
Temporary work
Work at office
Local area
Worldwide
Flexible hours
nVent
Solon, OH
5 days ago
Manager, Communications Operations
$130k - $190k
...Manager, Communications Operations Eaton's Corporate Sector division is currently seeking... ...across the function. Team Enablement: Drive adoption of best practices, onboarding... ...will be considered. Active-Duty Military Service member candidates are exempt from the geographical...
Suggested
Worldwide
Relocation package
Eaton Plc
Beachwood, OH
8 days ago
Director of Outside Operations - Caddies - Beechmont Country Club
$32k
Overview Beechmont Country Club is seeking a Director of Outside Operations/Caddy Master! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The Golf Operations Manager acts as a member of the Professional...
Suggested
Temporary work
Troon
Beachwood, OH
5 days ago
Global Director: Network & Security Architecture & Operations
Eaton Corporation seeks a Director of Network & Security to lead the global organization from edge to perimeter, aligning architecture, operations, and delivery with enterprise goals. You will oversee a 30+ team across the Americas, EMEA, and APAC, drive automation and...
Suggested
Eaton Corporation
Beachwood, OH
2 days ago
Digital Enablement Manager - ServiceNow Modernization
...Business/Systems Analyst - ServiceNow to join their team. As a Business/Systems Analyst - ServiceNow, you will be part of the Digital Enablement team supporting ServiceNow modernization initiatives. The ideal candidate will demonstrate strong communication skills,...
Weekly pay
Temporary work
Flexible hours
Manpower Group Inc.
Cleveland, OH
5 days ago
Associate Client Solutions Director- Digital & AI Platforms (St. Louis, MO)
$134k - $168k
...provider leading the AI and Digital Revolution. WWT combines the... ...profitability and growth. Our success is enabled by our world-class management... ...Associate Client Solutions Director (ACSD) to lead delivery of... ...to new opportunities Operate as the ultimate business and...
Full time
Contract work
Shift work
World Wide Technology
Cleveland, OH
1 day ago
Director, Digital Platform & API Services
A leading consulting firm is seeking an experienced IT Director for Digital Platform Services. The role involves leading the delivery of digital foundation services, managing integrations, and developing a comprehensive digital strategy for the organization. Applicants...
Remote work
Nanosoft Consulting Talent Page
Cleveland, OH
5 days ago
Operations Manager
...Operations Manager Swagelok is a global organization and one of the largest employers of manufacturing... ...is measured across safety, quality, service, cost, associate engagement, and culture... ...critical leadership and coaching to enable continuous team development. This...
Hourly pay
Contract work
Work experience placement
Local area
Shift work
Swagelok
Solon, OH
2 days ago
Operations Manager II
...Operations Manager The Operations Manager is responsible for managing all operations and day-to-day traffic activities for the warehouse... ...and cost-effective manner while providing excellent customer service. A. M. Castle & Co. has over 135 years of experience as a leader...
Work experience placement
Work at office
A. M. Castle &
Bedford, OH
4 days ago
Director of Room Operations
$101k - $133.35k
...business leader of the property's Rooms Operations. Areas of responsibility include Front... ...and ensures implementation of the brand service strategy and brand initiatives. The... ...leadership teams. Develops systems to enable associates to understand guest satisfaction...
Full time
Local area
Worldwide
Relocation package
Shift work
Marriott International
Cleveland, OH
2 days ago
Digital Business Development Manager
$113.6k - $172.1k
...Digital Services Business Development Manager Be a part of our mission! As a world leader... ...performance, sustainability, reliability, and operational outcomes through digital innovation.... ...expand customer adoption of digitally enabled solutions that improve uptime, energy...
Hourly pay
For contractors
Work at office
Remote work
Work from home
Trane Technologies
Cleveland, OH
4 days ago
Director, Operations
...our Mission to life every single day to enable our customers to make the world... ...for cancer. Position Summary The Director, Operations is responsible for leading site operations... ...advanced manufacturing, automation, and digital capabilities Partner with supply chain...
Work at office
Thermo Fisher Scientific
Bedford, OH
2 days ago
Director of Operations - Full Service
...Director Of Operations A multi-unit restaurant organization is seeking an experienced Director of Operations to oversee a portfolio of high... ...Key Responsibilities: Oversee operations for 8-10 full-service restaurant locations Drive sales growth, profitability,...
Casual work
Leap Brands
Cleveland, OH
2 days ago
Senior Operations Manager Print & Mail Services
$90k - $110k
...Sr, Operations Manager - Print & Mail Services Position Summary: The Senior Services Operations Manager serves as the primary operational... ...innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and...
Worldwide
Relocation
Flexible hours
Ricoh USA, Inc.
Cleveland, OH
5 days ago
Director of Operations
$17 - $21 per hour
...Immediate Director Of Operations In Training Are you ready to lead a team with a passion for service and excellence? Do you thrive in a dynamic environment that values growth and leadership development? Chick-fil-A is a family-owned restaurant company known for its...
Local area
Immediate start
Flexible hours
Chick-fil-A
Cleveland, OH
1 day ago
Director of Shelter Operations Lutheran Metropolitan Ministry A mission-driven organization
$60k - $65k
...mission-driven organization, LMM has a 56-year history of service to the community and is a recognized leader in... ...secure second chances in the community. Position Summary The Director of Shelter Operations serves as a key leader within the Shelter Management Team...
Local area
Out Professionals
Cleveland, OH
1 day ago
Food Operations Manager 1
...your vision and inspire others by working with Sodexo Healthcare! The Food Operations Manager 1 position is located at UH Ahuja Medical Center in Beachwood, OH. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities...
Work experience placement
Local area
Sodexo Group
Beachwood, OH
2 days ago
Executive Director, Facilities Operations
$151k - $180k
...Executive Director, Facilities Operations Posted On 06/12/2026 Job Information Job Opening Status Active Business Management Required Skills accreditation... ...provide strategic leadership for facilities management services across University Hospitals Health System's ambulatory...
Relocation package
head-huntress.com
Cleveland, OH
1 day ago
District Operations Leader
BURGER KING is seeking a District Manager to lead daily restaurant operations across a district, focusing on quality, service and cleanliness to drive sales, profitability and staff retention. You will empower Restaurant General Managers and ensure financial controls,...
All shifts
Workstream
Bedford, OH
5 days ago
Janitorial National Director of Operations
$160k - $185k
...Director Of Operations The Director of Operations is responsible for all nationwide operations for janitorial and facility services. This role serves as a key member of the leadership team and reports directly to the President. This is a principal role in ensuring...
Full time
Contract work
Work at office
Local area
Campus Service Groups
Cleveland, OH
17 hours ago
Marketing Operations Leader Cleveland, Ohio, United States
...PartsSource empowers providers and service organizations to maximize... ...training through a unique digital experience. PartsSource team... ...Job Opportunity The Marketing Operations Manager owns the reliability,... ...marketing technology stack and enables high‑quality marketing...
Local area
PartsSource
Cleveland, OH
5 days ago
Director 2 - Facilities Operations
...Director 2 of Facilities Operations Empowering Healthcare Through Expert Facility Leadership Sodexo is seeking an experienced and strategic Director... ...the overall management and coordination of facilities services including preventive maintenance, skilled trades...
Local area
Worldwide
Sodexo
Cleveland, OH
2 days ago
Front Office Operations Manager — Growth & Benefits
...Group in the Greater Cleveland area is seeking a Front Office Operations Manager to lead the front desk and related departments, overseeing... ...associates while ensuring compliance with hotel policies and service standards. The role emphasizes optimizing guest experiences,...
DelMonte Hotel Group
Beachwood, OH
3 days ago
Facilities Operations Coordinator
...JOB TITLE: Facilities Operations Coordinator DEPARTMENT: Facilities REPORTS TO: Director of Operations FLSA STATUS: Non-Exempt; 12 months Position Overview... ...landscaping, snow removal, and specialty service providers. Order supplies, manage...
Hourly pay
For contractors
Work experience placement
Weekend work
Hathaway Brown School
Shaker Heights, OH
2 days ago
Director of Facilities Operations — Healthcare Network Leadership
Sodexo Group is seeking an experienced Director 2 of Facilities Operations to lead operations at University Hospitals Ambulatory Network in Northeast... .... This role involves managing comprehensive facilities services, ensuring regulatory compliance, and overseeing skilled...
Sodexo Group
Cleveland, OH
2 days ago
Director of Facilities Operations - Healthcare Network
Sodexo is seeking a Director 2 of Facilities Operations to oversee facilities services for University Hospitals Ambulatory Network in Northeast Ohio. The role encompasses leading maintenance operations, ensuring compliance with healthcare regulations, and managing a skilled...
Sodexo
Cleveland, OH
5 days ago
Director of Aviation Security Operations
Flexjet LLC in Cleveland, Ohio is seeking a Director of Aviation Security Operations to oversee security initiatives within the organization. This role involves monitoring aircraft operations, assisting in risk management, and managing multiple security programs. The ideal...
Flexjet LLC
Cleveland, OH
4 days ago
Front Office Operations Manager - Guest Experience Leader
DelMonte Hotel Group is seeking a Front Office Operations Manager for our Greater Cleveland area properties. You will supervise front office... ...related departments, manage staffing, and ensure smooth guest service operations. The role emphasizes guest satisfaction, team...
Delmonte-Hotel-Group
Beachwood, OH
3 days ago
Senior Parts Operations Manager
...inventory, pricing, and profits across wholesale and retail channels. You will supervise staff, forecast inventory needs, coordinate with service and body shop, and drive marketing campaigns to maximize turnover and customer satisfaction. The role emphasizes strong leadership,...
Audi Bedford
Bedford, OH
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Digital Operations & Service Enablement. Be the first to apply!