Assistant Thrift Store Manager - Goodwill (07866)

Goodwill Greater New York & Northern New Jersey (GWNYNJ)
Ledgewood, New Jersey | Full-Time

About Us

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion unlocks opportunity in our communities. For over 100 years, we have helped individuals gain employment, grow careers, and achieve independence.

We are committed to building a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Position Summary

The Assistant Store Manager supports daily store operations, staff supervision, and overall business performance. This role ensures operational excellence, strong customer service, and compliance with company standards while contributing to sales growth and team development.

Key Responsibilities

Store Operations & Performance

• Ensure store operations run efficiently and meet performance goals
• Maintain high standards of store appearance, cleanliness, and organization
• Monitor inventory levels and ensure effective merchandising (pricing, tagging, displaying)
• Control and minimize store expenses

Team Leadership & Development

• Assist in hiring, scheduling, and supervising store employees
• Provide onboarding and ongoing training on policies, procedures, and customer service
• Support performance evaluations and employee development
• Address employee concerns, resolve conflicts, and answer policy-related questions
• Ensure accurate employee timekeeping and compliance with company policies

Customer & Donor Experience

• Deliver and maintain excellent customer and donor relations
• Train employees to engage professionally with customers and donors
• Support efforts to grow and maintain the local donor base

Cash Handling & Compliance

• Maintain and monitor cash handling procedures and store funds
• Prepare and review reports (sales, invoices, donor logs, cash reports, banking documents)
• Ensure timely bank deposits and reconciliation
• Enforce loss prevention, safety, and operational policies

Store Safety & Organization

• Ensure a safe environment for customers and employees
• Maintain cleanliness across the sales floor, donation center, restrooms, and backroom
• Organize stockroom/production areas to maximize efficiency and output
• Conduct security checks (bag/locker checks) as required

Additional Responsibilities

• Lead team meetings and communicate updates or operational changes
• Support payroll reconciliation in the absence of the Store Manager
• Perform other duties as needed to meet business needs

Qualifications

• High school diploma or GED required (some college preferred)
• Minimum of 2 years of retail experience
• Minimum of 2 years of supervisory experience
• Experience training and managing employees in retail operations
• Strong organizational and problem-solving skills
• Basic math and computer proficiency (Microsoft Office)
• Ability to work flexible hours, including evenings and weekends

Work Environment

• Primarily indoor retail environment
• Exposure to donated goods that may be dusty or soiled
• May require use of Personal Protective Equipment (PPE)

What We Offer

• Generous paid time off
• Comprehensive health benefits (medical, dental, vision)
• Company-sponsored life insurance
• Retirement plans with employer contributions
• Parental leave
• Transit and commuter benefits
• Wellness and financial support resources

Employment Type: Full Time

Salary: $22 Annual

Bonus/Commission: No