Front Desk Specialist - Wood Street Commons Community & Social Center

Front Desk Specialist—WSC Community and Social Center

Job Classification:

Non- Exempt Pay Rate: $19.00 per/hr Shift: Mon-Fri 8a-4p

Position Overview

The Front Desk Specialist at Wood Street Commons advances the Mission and Values of Community Human Services (CHS) by building, fostering, and inspiring excellence in the Agency’s ability to serve individuals in the Community and Social Center at Wood Street Commons. Key Responsibilities

• Support the programming related to CHS Wood Street Commons Community and Social Center by being the first person to engage with community members as they enter the space.

• Answer the Rhombus video phone and desk phone, buzz community members into the center.

• Log daily Community Center attendance in databases.

• Assist with answering CHS phone for CHS offices and coordinate with Community Support Specialists, as needed.

• Assist with sign-up sheets for activities and groups.

• Set up coffee station and grab-and-go breakfast.

• Assist with food pantry sign up forms and weekly food pantry distribution.

• Assist with general office space organization, coordination of supplies, and cleanliness.

• Empower individuals served at the Community and Social Center by developing a nonjudgemental, empathetic relationship.

• Support Harm Reduction and Housing First Principles.

• Coordinate supply drop-offs, organization, and distribution of donations as needed.

• Coordinate with WSC Leasing Agent and CHS Program staff regarding new move-ins and complete program agreements and data forms.

• Develop a professional relationship with participants of the program while maintaining and modeling appropriate personal boundaries.

• Attend staff meetings and training courses, as scheduled.

• Collaborate with agency partners to support individuals served.

• Utilize trauma-informed care principles and de-escalation skills as needed.

• Perform other duties as assigned.

Knowledge, Skills, and Abilities Through a combination of experience and education, the Front Desk Specialist will have:

• Excellent communication and interpersonal skills.

• Exceptional customer service communication.

• Cultural competence, being able to work effectively with all backgrounds.

• Experience and ability to de-escalate mental and behavioral health crisis situations

• Strong organizational, phone, and computer skills.

• A working knowledge of the social service system through life or job-related experience

• A willingness to work both independently and collaboratively.

• Strong ability to navigate the internet to familiarize and access various resources

• Ability to work and travel independently.

A high school diploma or equivalent, plus three years of experience in the social service field is required. Act 34 Criminal, Act 33 Child Abuse, and FBI Fingerprint clearances required upon

hire. Applicants must possess current Comprehensive Crisis Management (CCM) and First Aid/CPR/AED certifications or be willing to obtain and maintain certifications upon hire. Preference for certifications or training in mental health and behavioral health education. Position Physical Demands: The CSS will be called upon to engage in physical activity related to general office work, including the capacity to lift to 15lbs and stand or sit for extended periods. Also, the ability to walk up and down steps and complete physical activity related to general household maintenance.

*This job description is not intended to be all-inclusive. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.

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