Custodial Manager

Your New Role Assisting the Director of Custodial Services, overseeing supervisors and team leads in the day‑to‑day operations and cleaning of office space, retail stores, museums, food services venues, and public restrooms. Supports departments such as Studio Services, Operations, Tours, Gardening, Labor, and Special Events. Helps manage 90+ union janitors, including onboarding, compliance training, field‑work reviews, quality control, performance reviews, and issue reporting. Works closely with Office Services building managers and Operations managers to ensure work requests are completed to tenant satisfaction. Also responsible for job‑site inspections, staff training, budget management, supply ordering, operating expenditures, payroll, scheduling, performance measurement, and special projects. Accountabilities Management of day‑to‑day operations, customer service support, and follow‑up. Schedules work assignments, time off, and resolves any scheduling or staffing conflicts. Ensures custodians report to their assigned work areas on time, have the proper equipment, supplies, and training to perform all required tasks satisfactorily, and maintain consistent service levels. Handles weekly payroll sheets and attendance records for personnel. Provides employee counseling on such matters as work hours, attendance, attitude, work ethic, productivity, customer relations, and time off. Collaborates with Human Resources, Labor Relations, and direct reports on hiring, disciplinary actions, and terminations. Performs daily inspections to identify and address potential maintenance problems. Meets with direct reports, building managers, tenants, and department management to ensure adequate service levels. Identifies strategic opportunities, including validation of the most cost‑effective use of personnel, equipment, material, and supplies; implements approved changes; establishes benchmarks; and reports results. Establishes productivity standards and implements continuous measurement systems to determine levels of quality required and delivered by personnel and contracted vendors. Creates, updates, and maintains departmental guidelines and procedures manuals; monitors to ensure adherence. Liaises with other WBS0 departments (e.g., Studio Services, Office Services, Operations, Studio Tour Hollywood, Productions, Special Events, Gardening, etc.) to provide services as needed and plan and implement services for new clients and buildings. Qualifications & Experience Bachelor’s degree in Facilities Management, Operations Management, Business Administration, or a related field; equivalent professional experience may be considered in lieu of a degree. Minimum of 5–7 years of progressive experience in custodial services, facilities operations, or environmental services, including leadership at a managerial or director level. Demonstrated experience overseeing large, complex operations with multi‑site portfolios, diverse teams, union labor, and significant operating budgets. Strong working knowledge of custodial best practices, sanitation standards, safety regulations, and sustainable cleaning methodologies. Proficiency with facilities management systems, work‑order systems, workforce planning tools, and data‑driven performance reporting to support operational decision‑making. Proven leadership experience managing large‑scale custodial or facilities operations, including union and/or contract labor environments. Demonstrated expertise in operational planning, budgeting, workforce management, and performance metrics for custodial services. Strong knowledge of health, safety, and regulatory standards (e.g., OSHA, environmental and sanitation compliance). Ability to build and sustain high‑performing teams through coaching, training, and clear accountability. Experience managing vendor relationships, service‑level agreements, and continuous improvement initiatives. Excellent communication and stakeholder management skills, with the ability to align custodial operations to organizational priorities and customer expectations. Benefits & Compensation Pay Range: $74,200.00 – $137,800.00 per year. Other rewards may include annual bonuses, short‑ and long‑term incentives, and program‑specific awards. Warner Bros. Discovery also offers health insurance, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, sick time, and vacation. Equal Opportunity Employment Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. As an equal‑opportunity employer, we consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected‑veteran status, or any other category protected by law. #J-18808-Ljbffr