Specialist-Registration I

Specialist-Registration I

Location: Methodist Professional Center Urology Department Schedule: MondayFriday, 8:00 AM 4:30 PM (Onsite)

Role Overview

As a Registration Specialist, you will play a key role in ensuring a smooth and positive experience for patients from arrival through departure. This position supports front-end operations including scheduling, registration, and insurance verification while maintaining a high level of professionalism and accuracy.

Key Responsibilities

• Greet patients and manage check-in/check-out processes in a timely and professional manner
• Schedule appointments and follow-up visits
• Manage work queues, including prior authorizations
• Collect and verify patient demographic and insurance information
• Explain charges, policies, and payment expectations
• Process payments and ensure accurate documentation
• Scan and maintain patient records
• Answer incoming calls and direct patients appropriately
• Support overall patient flow and clinic operations

Performance Benchmarks

• 3 Months: Able to greet patients, schedule appointments, and assist with prior authorizations
• 6 Months: Increased efficiency; independently scanning records and supporting additional office functions
• 12 Months: Fully independent in all core responsibilities

Skills for Success

• Strong customer service and interpersonal skills
• Patience and a positive, personable approach
• Ability to multitask in a fast-paced environment
• Attention to detail and accuracy
• Strong communication skills (verbal and written)
• Dependable and team-oriented
• Scheduling experience preferred

Qualifications

• High School Diploma or GED required
• Prior experience in a healthcare setting preferred
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of medical terminology, insurance processes, and clinical practices preferred
• Ability to learn and retain medical coding (ICD-10, CPT) preferred

Culture & Onboarding

• Team Culture: Supportive, upbeat, and collaborative environment
• Training:
  • Week 1: One-on-one training
  • Weeks 23: Job shadowing
  • Ongoing support provided beyond onboarding

Why This Role Matters

This role is essential in ensuring accurate patient information, efficient scheduling, and a positive patient experiencehelping support both clinical outcomes and operational success.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.