Service Center Coordinator

Financial Opportunity Center (FOC) Coordinator The Village for Families & Children | Greater HartfordRegion, CT Help Families Build Stronger Financial Futures At The Village for Families & Children, we believe strongfamilies create thriving communities. For more than 200 years, we'veworked to protect and nurture children while supporting individualsand families through behavioral health, early childhood, youthdevelopment, substance use treatment, and financial empowerment services. Named a Connecticut Top Workplace for six consecutiveyears , with national recognition for our workplace cultureand commitment to diversity, equity, and inclusion, The Village is aplace where purpose-driven professionals can grow while making alasting impact. We are seeking a dynamic, bilingual Financial OpportunityCenter (FOC) Coordinator to lead and expand our VolunteerIncome Tax Assistance (VITA) program across Greater Hartford, Enfield,Manchester, and Windham. If you're passionate about financialempowerment, community engagement, and helping families accesscritical tax credits and resources, we'd love to hear from you. What You'll Do As the FOC Coordinator, you will oversee all aspects of VITA programoperations and growth while serving as a key liaison to communitypartners, municipalities, colleges, funders, volunteers, and stakeholders. In This Role, You Will: Lead the planning, implementation, and expansion of the annualVITA/EITC campaign. Coordinate multiple tax preparation sites and ensure compliancewith IRS Quality Site Requirements. Recruit, support, and collaborate with volunteers, sitecoordinators, and community partners. Track program performance and analyze data to guide real-timedecision making. Connect tax filers with broader financial coaching,asset-building, and supportive services through The Village'sFinancial Opportunity Center. Partner with marketing and community organizations to increaseawareness and participation. Coordinate volunteer training and certification efforts. Provide direct operational support during tax season, includingsite coverage as needed. Manage program referrals, reporting requirements, and stakeholder communications. What Makes You Successful You are an organized relationship-builder who thrives in a fast-pacedenvironment. You're comfortable balancing logistics, data tracking,community engagement, and volunteer coordination while remainingfocused on helping individuals and families achieve greater financial stability. We're Looking For Someone Who Has: Experience coordinating programs, projects, or community initiatives. Cultural Competency Initiative - who is Intiative driven Knowledge of VITA, EITC, tax preparation programs, or financialempowerment services. Strong organizational, planning, and problem-solving skills. Excellent written, verbal, and presentation abilities. A demonstrated commitment to working effectively with diverse populations. The ability to adapt quickly to changing priorities and community needs. Strong computer proficiency, including Microsoft Office applications. The ability to work independently while collaborating across teamsand community partnerships. A commitment to confidentiality, professionalism, and serviceexcellence. Experience and Skills Qualifications Education Bachelor's degree in Accounting, Financial Services, Business,Social Services, or a related field preferred. An equivalent combination of education and relevant experiencetotaling at least four years will be considered. Requirements Experience with VITA/EITC programs strongly preferred. Reliable transportation required. Ability to work occasional evenings and weekends during peakprogram periods. Ability to perform the essential functions of the position with orwithout reasonable accommodation. Why Join The Village? When you join The Village, you're joining a mission-drivenorganization that values innovation, collaboration, and employeewell-being. You'll have the opportunity to: Make a meaningful impact on the financial well-being of local families. Build partnerships that strengthen communities. Work alongside passionate colleagues dedicated to service and equity. Grow your career within one of Connecticut's most respectednonprofit organizations. Be part of an award-winning workplace culture that invests inemployee success. Ready to Make an Impact? Join us in helping families access critical financial resources,build stability, and create brighter futures for themselves and their children. As a Village employee, you should feel confident that your healthand well-being is one of our highest priorities. The Village offers a comprehensive flexible benefits packagedesigned to aid in the health and well-being of our employees andtheir dependents. #J-18808-Ljbffr