Showroom Operations Manager

Luv Bridal Operations ManagerAre you a detail-driven, people-focused leader who thrives in a fast-paced, purpose-filled retail environment? Do you dream of combining your love for weddings, fashion, and operational excellence into a meaningful career?Luv Bridal is seeking a proactive and emotionally intelligent Operations Manager to help lead our Fort Lauderdale Showroom and support the delivery of a seamless, unforgettable bridal experience. This is a unique opportunity for a highly organized, collaborative leader with a strong background in retail operations, customer service, and team development to thrive and grow within a dynamic, mission-driven brand.This position requires high levels of emotional intelligence, grit, and a commitment to excellence across all areas of showroom performance from backend operations to front-line sales support. We're looking for someone who embodies the Luv Bridal brand and is excited to support our stylists and brides in a role that blends strategy, service, and leadership.What You'll Do As an Operations Manager, you'll ensure the smooth and efficient functioning of our showroom while directly supporting our team and brides through both operational leadership and in-appointment styling. Key responsibilities include:Operational ExcellenceOversee day-to-day showroom operations including inventory management, stockroom organization, and shipment processingEnsure all merchandise is properly steamed, tagged, and displayed to brand standardsManage vendor orders, product receiving, returns, and inventory accuracyMaintain software and client database integrity, ensuring timely and accurate data inputUphold cleanliness, organization, and functionality of all showroom spacesSales & Client ExperienceTake an average of 10 bridal appointments per week, guiding brides through a joyful and intentional gown selection processMaintain a personal closing ratio of 50% or higher, while supporting the team in achieving showroom-wide goalsHelp plan and participate in showroom events and off-site bridal showsDeliver exceptional, emotionally attuned service that reflects our brand valuesSupport with follow-ups, appointment scheduling, and client communicationsTeam LeadershipPartner with the Showroom Manager to support and develop team performanceLead by example in both appointments and day-to-day responsibilitiesAssist in training new stylists on operational procedures and customer service best practicesProvide feedback, mentorship, and hands-on support to ensure team successHelp foster a culture of accountability, enthusiasm, and continuous improvementWhat We're Looking For2–5 years of experience in retail operations (bridal or luxury service preferred)Experience leading, training, or mentoring team members in a retail settingExcellent organizational and problem-solving skillsStrong communication and interpersonal abilitiesHigh emotional intelligence and ability to navigate sensitive, high-emotion scenariosPassion for bridal, fashion, and delivering exceptional customer serviceWillingness to roll up your sleeves and contribute wherever neededPhysical ability to stand, kneel, steam gowns, and lift up to 25 lbs*Please note: this position requires weekend availability.Ready to Join the Luv Team?Submit your resume and a cover letter detailing your experience, leadership style, and why you believe you'd be a great fit for our team.About UsLuv Bridal was founded with a mission to redefine the bridal shopping experience. We believe every bride deserves to feel confident, celebrated, and supported — and we've created an environment and service model that reflects that mission. Our modern showrooms provide a stress-free, personalized space featuring inclusive sizing (2–28), exclusive designer collections including Madi Lane, Evie Young, Serene Amé, Pronovias, and more — and a wide selection of bridal accessories to complete the look.With locations in Phoenix, Tempe, Los Angeles, Orange County, San Diego, Rancho Cucamonga, Denver, Houston, and Fort Lauderdale, Luv Bridal is proud to offer a one-of-a-kind bridal experience rooted in passion, service, and celebration.We foster an inclusive, collaborative workplace where every team member is valued and empowered to contribute. We celebrate individual wins, support personal growth, and work together to raise the standard of bridal retail. Luv Bridal is proud to be an Equal Opportunity Employer.