Animal Care Specialist

Anti-Cruelty Job DescriptionJob Title: Animal Care Specialist, AdoptionsDepartment: OperationsReports To: Adoption Managers, Shelter CareStatus: Non-ExemptGeneral SummaryAll Specialists:Master Associate-level responsibilitiesServe as subject matter resource in a specializationSupport training and mentorshipOperate with increased independenceDemonstrate advanced decision-makingCreating an inclusive and welcoming culture for volunteers, staff, and our community is an essential part of our work to support the human-animal bond, which is at the heart of what we do. As stated in our PETS Work Culture Agreement, we uphold Praise, Engagement, Trust and Support. We strive for excellence in all aspects of our mission from feeding hungry mouths to cultivating donors. We respect the variety of talents required to support our mission and we work together to accomplish this. We support and protect self-care managed by each individual in recognition that our work is endless, but impactful.Essential Job FunctionsUphold the PETS work culture agreement through Praise, Engagement, Trust, and Support.Engage in continued education in animal careGuide and train Associates when needed.Be well versed in Animal Care Associate position.Provide daily cleaning, feeding, and husbandry tasks as requiredAssists guests and potential adopters with meeting animalsMatchmake to support Open AdoptionsComplete adoptions for all species of animals that are placeable through Anti-Cruelty's adoption centerSupport and manage off-site Adoption EventsConduct follow up calls or emails with adopters as assignedKnowledge, Skills and AbilitiesMust have customer service experience and a passion for working with people.Must be experienced in Microsoft Office.Communicates proactively, empathetically, and professionallyDependable, punctual, and follows through on commitmentsEmbraces the organization's commitment to be an open door to allEmbraces the organization's commitment to keep owners and pets together.Exceptional interpersonal and written communication skillsAble to remain calm, composed, and empathetic in high stress situationsWorks well in a team environment while motivating and supporting peersPresent a neat and professional appearance to the public as well as a polite and friendly demeanor.Education RequirementsHigh school diploma or GED required.Experience RequirementsPlease see Shelter Care Advancement Criteria.Note: A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may qualify individualsPhysical RequirementsAbility to be comfortable working with cats, dogs, small animals, reptiles, fish and wildlife.Ability to remain on feet for long periods of time.Ability to lift up to 40 pounds.Ability to frequently bend, stoop and reach.Due to nature of shelter work, may be exposed to deceased, fractious, or aggressive animals; hostile or irate persons; zoonotic or other diseases; unpleasant noises, odors, or sights; and extreme temperatures.Additional RequirementsAvailable to work an extended schedule, including weekends, early mornings, evenings and holidays according to demands of the role. Respect for animals and belief in the mission of The Anti-Cruelty Society.The job description is a guide to the essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Job descriptions are reviewed and revised to meet the changing needs of the organization at the sole discretion of management.Anti-Cruelty is an equal opportunity employer.