Marketing Operations Manager

Marketing Operations Manager – IJM (International Justice Mission) Job Overview International Justice Mission seeks a Marketing Operations Manager to strengthen portfolio, workflow, and data integrity across the Global Marketing organization. This hybrid role (onsite Tuesdays & Thursday or remote) reports to the Director, Growth & Insights and supports strategic alignment of marketing initiatives with organizational goals. Responsibilities Lead portfolio management for the Global Marketing organization, helping teams make clear, strategic decisions on what work to prioritize, pause, or stop. Ensure alignment between marketing initiatives and organizational goals, balancing short-term execution with long-term impact. Maintain visibility into the full portfolio of work, identifying risks, gaps, and opportunities. Manage frameworks and processes that support consistent, transparent prioritization decisions alongside marketing leadership. Provide hands‑on project management support for priority and complex initiatives as needed. Strengthen project management discipline across the Global Marketing team. Identify and address execution bottlenecks to keep work moving efficiently. Provide day‑to‑day coaching to project and program managers. Design intelligent workflow logic that routes work, data, and decisions to the right team members at the right time, eliminating manual triage and reducing handoffs. Map processes across teams to identify automation and integration opportunities that reduce manual work and enable higher‑impact activities. Design and implement automated workflows across marketing systems, balancing automation with appropriate human oversight. Design workflows that reduce approval bottlenecks through conditional logic and clear escalation paths. Actively manage projects within work management systems. Continuously strengthen analytical tools, methodologies, and industry best practices. Participate in IJM’s community of spiritual formation. Qualifications Five or more years of experience in marketing operations, program or portfolio management, or similar roles. Experience managing complex, cross‑functional work and bringing structure to ambiguity. Strong project management and prioritization skills across multiple initiatives. Experience designing workflows and implementing process improvements, including automation tools. Working knowledge of marketing systems and data flows across CRM, marketing automation, project management, and analytics platforms. Experience coaching and managing project or program managers. Demonstrated ability to partner effectively with technical teams and translate business needs into system requirements. Critical Qualities Eager commitment to IJM's Core Values: Christian, Professional and Bridge‑Building. Highly curious with strong intellectual rigor and a desire to seek clarity and understanding. Influence through trust and collaboration rather than positional authority. Strong interpersonal skills with excellent verbal and written communication. Disciplined with priorities and strong organizational skills. Flexible, collaborative, and eager to support others. Effective team player who fosters a collaborative environment. Adept at creative problem solving. Benefits Comprehensive Medical/Dental/Vision benefits. Monthly commuter and parking benefits in the DC metro area. Retirement benefit options. Paid leave starting at 23 days and 12 holidays (plus early release the day prior). Daily, quarterly, and annual community spiritual formation. Robust staff care resources. EEO Statement IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. IJM is committed to fair and equitable employment practices and adheres to all civil rights laws. IJM requires all employees to practice a mature orthodox Christian faith, as defined by the Apostles’ Creed. #J-18808-Ljbffr